Helpdesk / Trainer / Customer service (Airline systems)

Travel Technology Interactive Asia Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A rapidly growing IT solution provider for airlines is seeking a Helpdesk/Trainer for its Airline Passenger Service Systems. This role involves providing support and training to customers across the Asia Pacific region, requiring a background in the airline industry and strong interpersonal skills. The position offers competitive remuneration based on skills and experience.

Qualifications

• 3 years of experience in the airline industry.
• Ability to provide clear and concise training.
• Excellent verbal and written communication.

Responsibilities

• Provide helpdesk support via phone and email.
• Conduct training sessions at customer locations.
• Liaise with the development center for customer issues.

Skills

Interpersonal skills

Public speaking

Presentation skills

Communication

Multitasking

Education

Bachelor’s Degree in Airline Operation/Airport Management

Equivalent in Hospitality/Tourism/Hotel Management

Job description

Zenith APAC (ex-TTI Asia), part of Citizenplane Group since its acquisition in 2024, is an IT solution provider for airlines, headquartered in France with regional subsidiaries in Singapore and Panama.

Our web based integrated Airline IT solution, Zenith, is fully IATA compliant (GDS connected, Interline, Codeshare, etc). Zenith PSS (Passenger Service System) enables airlines to manage their inventory, fares, reservations, sales channels, DCS and revenue management. Citizenplane has ‘IATA Strategic Preferred Partner’ status.

Due to rapid growth, Zenith is accelerating its’ international and Asia Pacific regional growth, to manage the growing regional and global business.

Zenith APAC (ex-Travel Technology Interactive Asia) is currently seeking candidates for the following position:

Helpdesk / Trainer for Airline Passenger Service Systems

Responsibilities:

• Helpdesk duties, offering telephone and email support, to assist Zenith PSS Customers

• Conducting Training sessions, formal and informal, in classroom format, at TTI offices or remotely but mostly, at Zenith Airline Customer locations in Asia Pacific

• Liaising with the Zenith Development Centre in France on Customer issues and evolution requests

Requirements:

• 3 years of previous experience in the airline industry, e.g. in one of the following areas: Reservations & Ticketing, or Pricing & yield management, or Revenue accounting

• Candidate must possess at least Bachelor’s Degree or equivalent in Airline Operation/Airport Management, Hospitality/Tourism/Hotel Management

• Willing to travel worldwide

• Interpersonal skills, initiative, ability to work at Customer sites

• Ability to provide training courses in a clear and concise manner

• Effective public speaking and strong presentation skills

• Excellent verbal and written communication skills

• Ability to manage multiple tasks and prioritize

Zenith offers a rewarding salary linked to the candidate’s skills and level of experience.