Helpdesk Support Specialist (Public Sector)

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a committed Helpdesk Support Specialist to provide first-level technical support across various channels. The role involves responding to user queries, troubleshooting issues, and ensuring timely resolution in line with SLAs, with opportunities for exposure to government IT operations.

Qualifications

• Minimum of 2 years of working experience in technical helpdesk operations.
• Strong command of written and spoken English.

Responsibilities

• Respond to user queries via hotline, email, and various digital channels.
• Perform basic troubleshooting based on established SOPs.
• Escalate unresolved issues and identify recurring problems.

Skills

Customer-focused

Technical troubleshooting

Communication

Education

Nitec/ Diploma in Computer Science or Information Technology

Job description

We are seeking a committed and customer-focused Helpdesk Support Specialist to provide first-level technical support across multiple channels.

• Opportunity to contribute to national-level digital services.
• Exposure to government IT operations and service delivery standards.
• Salary up to $3,000 + AWS.

Responsibilities:

• Respond to user queries via hotline, email, chatbot, online forms, portal, or case management systems.
• Perform basic troubleshooting based on established SOPs and user guides.
• Escalate unresolved issues to the next level of support and ensure timely resolution in accordance with Service Level Agreements (SLAs).
• Identify and escalate recurring issues or potential system gaps to the team lead for further investigation.

Requirements:

• Nitec/ Diploma in Computer Science, Information Technology, or a related field
• Minimum of 2 years of working experience in technical helpdesk operations.
• Prior experience in a government technology agency will be an added advantage
• Strong command of written and spoken English to support users effectively

Interested candidates may click on apply or apply via email to [e-mail] (indicating Job ID J58681 for faster processing).

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This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781