Helpdesk Support Engineer /Dip/ Entry Level/ Office Hour / North!

TempServ Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their helpdesk team. In this role, you will assist in resolving incidents, provide guidance and training, and ensure support aligns with service level agreements. This position is perfect for those looking to start their career in IT, with opportunities for growth and development. If you are passionate about technology and enjoy helping others, this role offers a fantastic entry point into the IT support field.

Qualifications

• Diploma in Computer Science or equivalent is required.
• Open to candidates with no experience but relevant qualifications.

Responsibilities

• Assist and respond to incidents, providing resolutions and updates.
• Provide training and troubleshooting documents to users.

Skills

Customer Service

Incident Management

Troubleshooting

Communication Skills

Basic Networking

Education

Diploma in Computer Science

Diploma in Engineering

Diploma in Information Technology

Tools

ManagedEngine

ServiceNow

Job description

Responsibilities:

1. Assist and respond promptly to incidents, investigate, and provide temporary and/or permanent resolutions for escalated incidents. Provide timely status updates to relevant parties.
2. Provide operating guidance, training, and troubleshooting documents to internal and external parties.
3. Ensure support delivery aligns with the project's SLA (Service Level Agreement).
4. Gather logs and information requested from L2 and L3 teams for ticket resolution.
5. Assist in generating various reports and perform other administrative tasks.
6. Attend to users on-site when required.

Requirements:

• Diploma in Computer Science, Engineering, Information Technology, or equivalent.
• Open to candidates with no experience but relevant qualifications.
• Experience as a helpdesk agent and customer-facing roles is advantageous.
• Basic knowledge of Windows 10, printers, and networks; prior experience in application support.
• Experience with ITSM tools like ManagedEngine and ServiceNow is a plus.

Interested applicants, please click "Apply Now" or send a detailed resume in MS Word or PDF format to [e-mail].

Tempserv Pte Ltd
License No: 06C3745
Ivy Ng Siew Hoon/EA Personnel No: R1102590