Helpdesk Support Engineer (CSO)

Peoplebank Singapore Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading company in the IT sector seeks a proactive Helpdesk Support Engineer for a 12-month renewable contract. The role involves being the first point of contact for users, providing troubleshooting assistance, and ensuring accurate documentation of service requests. Ideal candidates should have at least a GCE 'O' Level or Diploma and be prepared to work in a fast-paced environment.

Qualifications

• 1 year of customer service or helpdesk experience preferred.
• Basic IT knowledge and experience using ticketing systems is an advantage.
• Excellent communication skills in English (spoken and written).

Responsibilities

• Respond to inbound hotline calls and provide first-call resolution.
• Log, escalate, and track issues that require further support.
• Maintain a high level of customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service

Education

GCE 'O' Level / Diploma

Tools

Ticketing systems

Job description

Job Title:Helpdesk Support Engineer

12 months contract Renewable

Open to Singaporeans Only

Job Summary: We are looking for a proactive and customer-oriented individual to join our team as a Helpdesk Support Engineer(1st Level Helpdesk). The successful candidate will serve as the first point of contact for users via hotline, email, and chatbot channels, providing accurate information, initial troubleshooting, and timely resolution or escalation of issues.

Key Responsibilities:

• Respond to inbound hotline calls from the public and provide first-call resolution wherever possible.
  
  
• Offer guidance and advice on common issues or enquiries in a professional and courteous manner.
  
  
• Log, escalate, and track issues that require further support from internal support/product teams.
  
  
• Ensure accurate documentation of each incident or service request in the ticketing system.
  
  
• Perform outbound callback to users who requested follow-up.
  
  
• Respond to customer queries via email and chatbot as assigned by the team leader.
  
  
• Collaborate with internal teams to ensure timely resolution of escalated requests.
  
  
• Maintain a high level of customer satisfaction through effective communication and service delivery.
  
  

Requirements:

• GCE 'O' Level / Diploma in any discipline.
  
  
• At least 1 year of customer service or helpdesk experience preferred.
  
  
• Excellent communication skills in English (spoken and written); other languages a plus.
  
  
• Basic IT knowledge and experience using ticketing systems is an advantage.
  
  
• Strong problem-solving skills and ability to remain calm under pressure.
  
  
• Willing to work in a fast-paced, customer-facing environment.
  
  
• Able to work shift or weekend duties if required.
  
  

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.


Siti Zuriana Bee D/O Mohamed Yusoff
Team Lead – IT & Digital
EA Personnel No: R23112335
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248