HelpDesk Support Engineer

NEURONES IT ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Singapore is seeking a dedicated IT Support Technician. Responsibilities include monitoring system alerts, managing incident tickets, and performing health checks. Candidates should have a Nitec, Diploma, or Degree in Engineering or IT and be able to work 12-hour shifts. Strong English language skills are required.

Qualifications

• Strong command of the English language required.
• Willingness to work in 12-hour rotation shifts including weekends and holidays.
• Ability to follow documented procedures in a team setting.

Responsibilities

• Monitor and observe system alerts and abnormal behaviors.
• Manage the incident ticket lifecycle from creation to closure.
• Perform health checks post changes to ensure system stability.

Skills

System monitoring

Incident resolution

Documentation

Team collaboration

English proficiency

Education

Nitec, Diploma or Degree in Engineering or Information Technology

Job description

Role

• Monitor and observe system alerts or out of the normal system behaviours.
• Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate.
• Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
• Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
• Manage the life cycle of incident tickets from creation, update, escalation to closure.

Technical Skills required

• Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology.
• Work in teams of 12 hours rotation shifts that spans across weekends and public holidays.
• Able to follow documented work instructions and procedures.
• Strong written and verbal command of the English language.