Helpdesk Service Support (Part-Time)

BUREAUSERVE PTE LTD; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in Singapore is seeking professional Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels.

You will handle enquiries, guide customers through processes, document interactions, perform first-level troubleshooting, and maintain issue logs within a structured service environment while committing to weekday hours 9:00am–4:00pm for at least three days.

Qualifications

• Weekday work hours from 9:00am to 4:00pm, to minimally commit 3 days.
• Relevant experience in helpdesk, or customer service support environments.
• Strong customer service, and communication skills.
• Experience supporting digital platforms or e-services is an advantage.
• Strong sense of accountability, ownership, and service quality.

Responsibilities

• Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters.
• Provide clear and accurate information on processes, submission requirements, and service-related workflows.
• Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints.
• Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution.
• Maintain comprehensive issue logs.
• Escalate unresolved issues in accordance with documented problem ownership, prioritization, and escalation procedures

Skills

Customer service

Communication skills

Job description

About the Role

We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.

Key Responsibilities

• Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters
• Provide clear and accurate information on processes, submission requirements, and service-related workflows
• Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints
• Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution
• Maintain comprehensive issue logs
• Escalate unresolved issues in accordance with documented problem ownership, prioritization, and escalation procedures

Requirements

• Weekday work hours from 9:00am to 4:00pm, to minimally commit 3 days
• Relevant experience in helpdesk, or customer service support environments
• Strong customer service, and communication skills
• Experience supporting digital platforms or e-services is an advantage
• Strong sense of accountability, ownership, and service quality
• Proficiency… etc