Helpdesk Desktop Support | 18 Days Leave + Medical Benefits | 5 days ]- RRBY

Rapid Recruitment Asia Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled IT Support Specialist to provide Level 1 and 2 support for their Data Center and Singapore sites. This role involves troubleshooting, managing hardware deployments, and coordinating IT projects. The ideal candidate will have strong experience with IT ticketing systems and remote support tools, ensuring seamless operations in a dynamic environment. With a competitive salary and a supportive team, this opportunity is perfect for those looking to advance their IT career in a thriving organization.

Benefits

18 Days Annual Leave

Transport provided

Completion bonus

Qualifications

• MUST have Level 2 experience in IT support.
• Experience with IT ticketing systems and remote support tools.

Responsibilities

• Provide Level 1 and 2 IT support for Data Center and Singapore sites.
• Manage hardware deployment and asset management.

Skills

Level 2 IT Support

ServiceNow

Remote Support Tools

PC Setup and Deployment

Troubleshooting

Tools

ServiceNow

TeamViewer

Job description

Hiring on behalf of a US Fortune 500 MNC

Key Details:

• Up to $4,000 monthly + completion bonus

• 1 Year contract, renewable

• Monday to Friday, 8.15am to 5pm

• MUST have Level 2 experience

• 18 Days Annual Leave

• Gul Circle, transport provided at CCK/Boon Lay/Jurong East/Outram Park/Bedok MRT

Job Description:

• Provide Level 1 and 2 IT support for Data Center and Singapore sites, using ServiceNow for ticketing.

• Troubleshoot and escalate issues to relevant teams (e.g., Network, Server).

• Manage hardware deployment, asset management, and Cisco IP phone replacements.

• Assist with IT projects, procurement, and setup of IT equipment (printers, new hires).

• Coordinate with IT service providers and provide daily/weekly updates to the team lead.

Requirements:

• Level 2 experience required

• Experience with IT ticketing systems (e.g., ServiceNow) and remote support tools (e.g. TeamViewer)

• Experience with setting up PCs (desktops and laptops) from initial setup to deployment.

• Familiar with IT infrastructure components, including hardware (desktops, laptops, servers, network devices) and software (operating systems, applications, network protocols).

- due to quota issues, we are only able to accept Singaporeans, thank you for your understanding -

If you are keen to explore this career opportunity, kindly send a copy of your resume [e-mail] simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.

Rapid Recruitment Asia Pte Ltd (16C8261)

Bay Weng Yi - R24125872

EA License No: 16C8261