HelpDesk Agent (AMK)

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the drilling industry is seeking a Technical Support Specialist to join their team. The role involves responding to user inquiries, troubleshooting technical issues, and maintaining IT systems. Ideal candidates will possess a high school diploma, 1+ years of experience in a similar role, and strong communication skills. This position requires flexibility to operate in shifts as the support is available 24/7.

Qualifications

• 1+ year of experience in helpdesk or technical support preferred.
• Strong understanding of Microsoft Office and common enterprise applications.
• Excellent communication and interpersonal skills.

Responsibilities

• Respond to user queries via phone, email, and ticketing systems.
• Diagnose and troubleshoot software, hardware, and network issues.
• Log all help desk interactions in the ticketing system.

Skills

Problem-solving

Communication

Multitasking

Analytical abilities

Education

High school diploma or equivalent

Tools

Microsoft Office

Ticketing systems

Job description

Be Part of Our Success

• Respond to user queries via phone, email, ticketing systems.

• Diagnose and troubleshoot software, hardware, and network issues.

• Provide step-by-step instructions to users to resolve technical problems.

• Escalate unresolved issues to higher-level support teams as necessary.

• Log all help desk interactions in the ticketing system.

• Install, configure, and update software and computer systems.

• Assist with setting up new users and maintaining existing user accounts.

• Monitor IT systems and respond to alerts as needed.

• Follow up with users to ensure full resolution of issues.

· Operate in 3 shift over 24x7 hours, include holiday.

Qualities We Value

• High school diploma or equivalent;

• 1+ year of experience in a helpdesk or technical support role is preferred.

• Strong understanding of Microsoft Office, and common enterprise applications.

• Excellent communication and interpersonal skills.

• Ability to multitask and manage time effectively.

• Strong problem-solving and analytical abilities.
  

Working Location: AMK

Maestro HR

damien lee tian hong

R1106726

16C8462