Healthcare Supply Chain Customer Relations Specialist

Mls Logistic Services Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in logistics services seeks a Client/ Customer Relations Specialist to enhance its healthcare operations. The ideal candidate will manage healthcare client relations, ensure compliance with industry standards, and support continuous improvement initiatives. This role offers a dynamic work environment with opportunities for growth and the responsibility to meet key client needs.

Benefits

AWS & Variable Bonus

Annual Leave: from 14days to 21days

Medical & Dental

General Insurance

Annual Health Screening

Staff Retreat

Qualifications

• Conversant with inbound, outbound, and inventory workflows.
• Experience with GDPMDS compliance standards.
• Strong ability to manage client operations and resolve issues.

Responsibilities

• Manage daily operations for healthcare clients and provide post-sales support.
• Ensure timely handling of medical supplies and maintain compliance.
• Collaborate to drive inventory accuracy and support improvement initiatives.

Skills

Customer relations

Operational management

KPI tracking

Logistics workflows

Process improvement

Job description

Job Description

Are you passionate about delivering meaningful service in a role that supports healthcare operations behind the scenes? As a Client/ Customer Relations Specialist, you'll be the key connection between our organization and our healthcare clients (Principal Accounts), ensuring their needs are met with precision, professionalism, and care.

What You’ll Do

• Be the go-to contact for assigned healthcare clients, managing daily operations and post-sales support.

• Maintain accurate reports and master data to ensure smooth account management.

• Develop and document processes tailored to each client's operational needs.

• Help meet and exceed internal and client-defined Key Performance Indicators (KPIs).

• Track client feedback and resolve escalations with recommendations for improvement (CAPA).

• Conversant with warehousing and logistics workflows—inbound, outbound, inventory—based on customer-specific requirements.

• Ensure compliance with Good Distribution Practice for Medical Devices (GDPMDS) and all relevant safety standards.

• Take the lead in ensuring timely and accurate handling of medical supplies across storage, retrieval, and dispatch.

• Collaborate with internal teams to drive inventory accuracy through cycle counts and audits.

• Support continuous improvement initiatives—enhancing systems, processes, and service performance.

What we offering:

- AWS & Variable Bonus

- Annual Leave: from 14days to 21days

- Medical & Dental

- General Insurance

- Annual Health Screening

- Staff Retreat