Healthcare Project Specialist

Global Cold Chain Solutions Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise leader dans la logistique spécialisée recherche un coordinateur de service client. Vous serez responsable d'assurer la satisfaction des clients, de résoudre les problèmes, et de soutenir le développement des affaires. Une expérience nécessaire en service client ou en gestion de comptes est requise, avec d'excellentes compétences en communication en anglais.

Qualifications

• Min 2 ans d'expérience en service client ou environnement de compte clé.
• Bonne communication en anglais, à l'oral et à l'écrit.
• Connaissances de base sur la logistique spécialisée et la distribution.

Responsibilities

• Contact principal pour les clients, garantissant la coordination des opérations.
• Amélioration continue des processus pour répondre aux exigences des clients.
• Générer des devis précis et résoudre les problèmes des clients.

Skills

Communication

Multitasking

Customer Service

Education

Diploma / Degree

Job description

Responsibilities:

· Key contact person for customers, ensuring smooth daily operations and the coordination of activities to meet service level standards

· Pursue continuous process improvement to meet the total service requirements for customers

· Establish long-terms business partnerships with the customers

· Secure new business opportunities while maintaining and developing relationships with existing customers

· Work closely with Business Development Managers in securing business

· Support business meetings

· Generate accurate quotations and closure for customers

· Investigate and resolve customers’ issues and complaints

· Proactive mentality in arranging and handling shipment requests

· Proactively inform customers of any service failure and relevant operational service changes timely and alternative actions taken

· Participate in promotional networking activities and trade shows/exhibition when required

· Answer all email and telephone enquiries

Qualifications/Requirements:

• Diploma / Degree with minimum 2 years experience in customer service or key account desk environment

• Basic knowledge of distribution and specialty logistics concepts

• Good communication and telephone skills

• Strong English (written and spoken) comprehension and communication is essential

• Able to multi-task and a team player