Healthcare operation executive

HSI CHINESE MEDICINE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading healthcare company is seeking an Operations Manager to ensure the efficient operation of its clinics. The role involves overseeing a team, managing daily operations, and developing processes to enhance service quality. Candidates should have a recognized degree and significant managerial experience in a fast-paced environment.

Benefits

Employee discount

Health insurance

Performance bonus

Qualifications

• Minimum 5 years of experience, with at least 2 years in managerial roles.
• Experience in an operations setting managing large teams.
• Relevant experience in healthcare is advantageous.

Responsibilities

• Manage daily operations and manpower planning for clinics.
• Involved in procurement and handling patient relations.
• Conduct audits, ensure compliance, and manage projects.

Skills

Leadership

Organizational Skills

Communication

Analytical Skills

Decision Making

Education

Bachelor’s degree/diploma in business, nursing, healthcare

Job description

Healthcare operation executive

Job Description Requirements

Roles Overview

As an Operations Manager, you will report directly to the Management.

You will oversee a team of executive and support staff to ensure the smooth operation of the clinics and businesses units under the Group.

Key Responsibilities and Duties

Responsible for overseeing daily operations and manpower planning, including rostering for all clinics.

will need to travel to the different branches to assist and improve the workflow of the clinics

Involve in procurement of medication and supplies for the operations

Handle patient and client relations, complaints and related matters.

Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units.

Formulate SOPs & WIs on work processes, develop contingency plans.

Supervise the marketing needs of the group

Conduct reviews, quality control and drive/lead improvements and enhancements.

Recruitment, onboarding, training, mentoring and evaluation of staff.

Budgeting, planning, submission of business proposals, performance management and risk management.

Contribute and support business development initiatives.

Project management and execution.

Audits, compliance, licensing, legal and regulatory.

Key Competencies Required

Independent, self-driven, results-oriented, and resilient.

Strong leadership skills and management competencies.

Excellent organizational and coordination skills, including communication and interpersonal skills to deal with a diverse spectrum of people.

Strategic & critical thinking as well as decision-making and negotiation skills.

Technologically savvy, up to date and able to identify and implement viable solutions.

Dedicated, well organized, meticulous, analytical and proactive.

Able to adapt, prioritize, exercise initiative, manage pressure, multi task and work independently

Flexible and able to attend to matters beyond normal office hours.

Qualifications & Experience

Recognized bachelor’s degree /diploma in business, nursing, healthcare or equivalent.

or

Minimum 5 years of experience, with at least 2 years managerial experience in an operations setting or managing a large group of people with varied experiences and competencies in a fast paced and demanding environment.

Relevant experience will be an advantage.

Benefits:

Employee discount

Health insurance

Performance bonus

Job Type: Full-time