Healthcare Manager, Service Quality & Community Partner

JOBSTUDIO PTE LTD; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a passionate leader to enhance service experiences across various care touchpoints. This role involves overseeing volunteer management programs, championing a culture of service excellence, and providing mentorship to a dedicated team. With a focus on community service and stakeholder engagement, you'll play a crucial role in driving meaningful impact and continuous improvement. If you're ready to make a difference in the healthcare sector, this opportunity is perfect for you.

Qualifications

• 5-8 years of experience in service excellence and volunteer management.
• Proven experience leading and developing high-performing teams.

Responsibilities

• Lead design and implementation of strategies for service experience.
• Oversee volunteer management programmes from recruitment to recognition.

Skills

Service Excellence

Volunteer Management

Interpersonal Skills

Communication Skills

Project Management

Education

Diploma in Social Work

Diploma in Community Development

Diploma in Healthcare Administration

Job description

What you'll be doing

• Lead the design and implementation of strategies to enhance the overall service experience across all touchpoints, including inpatient, outpatient, and community care services

• Oversee volunteer management programmes – from recruitment and onboarding to training, engagement, and recognition – ensuring volunteers are meaningfully integrated into service delivery

• Utilise patient and volunteer feedback to identify service gaps, inform continuous improvements, and collaborate with departments to implement solutions

• Strengthen partnerships with community groups and stakeholders to expand the reach and impact of volunteer initiatives

• Champion a service excellence culture across the organisation, embedding best practices, innovation, and accountability

• Provide leadership, mentorship, and performance management to a team of three staff members

• Track and report service and volunteer impact metrics to senior leadership, ensuring data-driven decision-making

• Manage service recovery efforts and lead investigations for feedback escalations with empathy and professionalism

What we're looking for

• Diploma level and above in Social Work/ Community Development/ Communications/ Healthcare Administration or related studies

• 5 - 8 years of experience in service excellence and volunteer management, preferably within a non-profit or healthcare setting

• Proven experience leading and developing high-performing teams

• Strong interpersonal and communication skills, with the ability to engage stakeholders at all levels

• Demonstrated ability to manage multiple projects with a proactive and solution-oriented mindset

• Passionate about community service, people-centred care, and delivering meaningful impact

Interestedapplicants,kindly furnish us with your full and detailed resume in MS Words format and click "Apply Now" button.

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.

JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties.Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674