[Healthcare/Manage 30 staffs] Sr Exec, Inpatient Operations (Good Attidude)#HJC

Purpose of Role

Lead and support a team of frontline service staff to ensure seamless ward operations, high service standards, coordinated patient services, and effective execution of assigned services and projects.

Key Responsibilities

1. Operational Leadership, Excellence & Communication
2. Oversee ward operations, ensuring efficient workflows and service delivery by Patient Service Associates (PSAs) and Patient Service Coordinators (PSCs).
3. Uphold high standards of service, safety, and 5S standards.
4. Lead or support service recovery efforts and implement improvements based on patient feedback.
5. Drive continuous improvement initiatives to enhance patient experience and operational efficiency.
6. Communicate key updates (e.g. policies, processes) clearly to frontline staff.
7. Collaborate with clinical and operational stakeholders to ensure coordinated patient care.

1. People & Team Management
2. Plan and manage staff deployment, rosters, and manpower coverage.
3. Provide coaching and guidance to staff to uphold service excellence.
4. Develop, review and update training materials to support onboarding and capability building.
5. Foster team morale and engagement through active communication and recognition.

1. Reporting & Administration
2. Ensure timely and accurate submission of reports.
3. Support emergency preparedness activities.
4. Participate in hospital or community events.
5. Undertake projects and assignments as delegated.

Requirements

1. Degree in any discipline, preferably in Healthcare, Business, or service-related fields.
2. Minimum 2 years of relevant operational experience; supervisory experience is preferred.
3. Experience in healthcare, hospitality, retail or other service-focused sectors is an advantage.
4. Strong communication and interpersonal skills, with a passion for service excellence.
5. Proven ability to work independently, adapt quickly and solve problems in a fast-paced environment.
6. A strong team player with a collaborative mindset and a willingness to support and learn from others.

Interested candidates please submit your resume to jacechoo@recruitexpress.com.sg

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)