Healthcare Call Centre | Wkends + PH | 1 Year Contract | Up to $2,800 | Central

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading call center seeks candidates for a 1-year contract position, requiring NITEC qualification and strong communication skills. As part of the role, you will manage calls, resolve complaints, and assist in emergency situations, contributing to effective service delivery within the hospital setting.

Qualifications

• Minimally NITEC in any discipline.
• Excellent oral and written communication skills.

Responsibilities

• Answering incoming and outgoing calls in accordance with Hospital policy.
• Directing calls to stakeholders and handling complaints.
• Updating contact details in the system and performing emergency activations.

Skills

Excellent oral and written communication skills

Education

NITEC in any discipline

Job description

Location (Nearest MRT): Redhill

Salary: Up to $2,800 Basic Salary (Depends on Qualification & Relevant Work Experience)

Duration of Work: 1 Year Contract (Renewable)

Work Day: Mondays to Sundays (Includes Weekends & PH)

Work Hours: 3 Types of Shift

Responsibilities:

• Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy, maintaining confidentiality of caller and Hospital information as directed

• Directing calls to internal and external stakeholders

• Updating of contact details and relevant information into the Call Centre Enquiry System

• Handling and resolving complaints

• Performing emergency activations (E.g. Code Blue, Trauma, Acute stroke etc.)

• Reporting fault on telecommunication equipment

• Performing other related duties as assigned or requested

Requirements:

• Minimally NITEC in any discipline

• Excellent oral and written communication skills

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)