Health Services Specialist (1 year Contract)

Prudential Hong Kong Limited; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Health Services Specialist, where you'll play a vital role in enhancing customer experiences within the healthcare sector. This position focuses on assisting customers and financial consultants with inquiries related to healthcare services, including claims recovery. You'll educate clients about valuable services, manage inquiries, and provide on-site support at partner hospitals. This role is perfect for someone passionate about customer service and looking to make a difference in people's lives. Embrace the opportunity to grow in a diverse and inclusive environment that values your contributions.

Qualifications

• 2+ years of customer service experience, preferably in insurance or claims.
• Relevant qualifications like a Certificate in Life & Health Insurance are advantageous.

Responsibilities

• Handle enquiries via calls, SMS, and in-person to educate customers about PPC services.
• Manage email enquiries and support appointment bookings as needed.
• Provide on-site concierge services at partner hospitals.

Skills

Customer Service

Claims Processing

Communication Skills

Education

Poly Diploma

GCE A-level

Certificate in Life & Health Insurance

Job description

Here is a refined version of the job description, focusing on clarity, structure, and relevant content:

Health Services Specialist (1 year Contract)

Apply now | Location: Singapore | Type: Full-time | Posted: 30+ days ago | Requisition ID: 25030154

Prudential’s purpose is to be partners for every life and protectors for every future. We foster a culture of diversity and inclusion, supporting our people to do their best work and grow their careers. We are committed to making Prudential a place where you can connect, grow, and succeed.

As part of the Health Portfolio Management initiative, the PRUPanel Connect (PPC) program was developed to provide seamless access to quality and affordable healthcare, including value-added services like expedited appointment booking, on-site concierge services, and transport/parking vouchers for hospital admissions.

The primary responsibility of this role is to assist customers and financial consultants with enquiries related to PRUShield, including third-party recovery of claims from group insurers. The role also involves creating awareness of recovery claim benefits and providing on-site concierge services at partner hospitals.

Key responsibilities include:

• Handling walk-in enquiries, hotline calls, and outreach via SMS and calls to educate customers about PPC services
• Managing email enquiries and supporting appointment bookings as a backup
• Providing on-site concierge services at private hospitals
• Supporting recovery claims processes and data entry for payments
• Reporting daily activities and following SOPs for customer data privacy

Qualifications include:

• At least two years of customer service experience, preferably in insurance or claims
• Relevant professional qualifications such as a Certificate in Life & Health Insurance (advantageous)
• Educational background: Poly diploma, GCE A-level, or relevant work experience

We are an equal opportunity employer, committed to diversity and inclusion, providing reasonable adjustments for individuals with health requirements.