Headspa Manager

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading wellness company is seeking an experienced Outlet Manager for its flagship Head Spa in Singapore. This role involves managing daily operations, ensuring customer satisfaction, and leading a team of specialists. Ideal candidates will have previous managerial experience in a spa or hospitality setting, alongside strong operational and leadership skills.

Qualifications

• Minimum 3 years of managerial experience in spa or hospitality.
• Proven leadership and customer service skills.
• Knowledge in scalp care or beauty is a plus.

Responsibilities

• Oversee daily operations and ensure service quality.
• Recruit, train, and manage therapists and staff.
• Achieve revenue targets and monitor performance.

Skills

Customer service

Team leadership

Operational management

Sales-driven

Detail-oriented

Tools

Microsoft Office

Spa management systems

Job description

About the Role:

We are looking for a passionate and experienced Outlet Manager to lead the operations of our flagship Head Spa . The ideal candidate will be responsible for ensuring smooth daily operations, exceptional customer service, and consistent achievement of business goals. You will lead a team of specialists, therapists, and front-desk staff, maintaining the highest standards in wellness, hospitality, and service excellence.

Key Responsibilities:

1. Operational Management

• Oversee all aspects of daily outlet operations, ensuring efficiency and service quality.
• Maintain cleanliness, hygiene, and compliance with health and safety regulations.
• Manage product inventory, ordering, and stock control.
• Ensure all equipment is well-maintained and in proper working condition.

2. Team Leadership

• Recruit, train, supervise, and motivate staff including therapists and receptionists.
• Conduct regular performance reviews, coaching, and skills development.
• Lead by example in professionalism, grooming standards, and client engagement.

3. Customer Service Excellence

• Deliver exceptional customer experience and manage feedback or complaints professionally.
• Build client relationships and promote customer retention programs.
• Ensure consistency in consultation, treatment protocols, and service standards.

4. Sales and Business Development

• Achieve revenue targets through service sales, product upselling, and packages.
• Monitor KPIs and implement strategies to improve performance and profitability.
• Collaborate with marketing team for promotions, events, and social media presence.

5. Administration & Reporting

• Handle scheduling, payroll, shift planning, and attendance tracking.
• Maintain accurate records of treatments, sales, and customer feedback.
• Generate regular reports for management on performance, issues, and opportunities.

Requirements:

• Minimum 3 years of managerial experience in a spa, salon, wellness, or hospitality setting.
• Proven leadership and team management skills.
• Strong customer service and communication abilities.
• Sales-driven with a good business sense.
• Detail-oriented, organized, and able to multitask effectively.
• Knowledge or experience in scalp care, beauty, or wellness industry is a plus.
• Proficiency in Microsoft Office and spa management systems (e.g., Zenoti, Fresha) is an advantage.