Head (Welfare & Amenities) (DSC/ET)

ST Engineering e-Services Pte. Ltd.; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to redefining Business Process Outsourcing (BPO) services. As part of the eServ team, you will play a crucial role in managing welfare services projects, ensuring operational goals are met, and leading a dynamic team. With a commitment to excellence and ethical practices, this position offers the opportunity to make a significant impact in the community while working in a collaborative and innovative environment. If you are a proactive, detail-oriented individual with strong interpersonal skills, we invite you to be part of our success and contribute to meaningful projects that enhance lives.

Benefits

Competitive remuneration

Comprehensive benefits

Collaborative workplace

Cutting-edge technologies

Diverse perspectives valued

Qualifications

• Minimum 5 years experience in welfare services or related field.
• IT savvy and proficient with Microsoft Office.

Responsibilities

• Oversee management of welfare services and stakeholders.
• Ensure achievement of operational goals and KPIs.
• Lead, train, and supervise the team.

Skills

Interpersonal Skills

Communication Skills

Microsoft Office

Team Leadership

Process Improvement

Education

Degree in a related field

Job description

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

As part of our team, you will oversee various welfare services projects, manage stakeholders, and ensure operational goals are met. Your responsibilities include process improvement, team leadership, and reporting. You will undertake a supervisory role and be expected to manage a team of executives.

Be Part of Our Success

• Oversee the management of welfare services, contractors, partners and any other stakeholders.

• Ensure achievement of operational goals, contractual Key Performance Indicators (KPI), and Service Level Agreement (SLA).

• Conduct regular review of work processes to improve beneficiary satisfaction, operations efficiency, and productivity.

• Lead, train, and supervise the work of the team.

• Prepare tender, contract, budget, forecast, and analysis reports.

• Ensure appropriate staffing, adherence to policies, and uphold standards within the various welfare projects.

• Any other duties as requested by the management

Qualities We Value

• A degree holder with minimum 5 years experience in a welfare service or a related field.

• IT savvy and proficient with Microsoft Office.

• Beneficiary-oriented with good interpersonal and communication skill.

• Have a pleasant & positive working attitude.

• Pro-active, Self-motivated team player with the ability to work independently in a dynamic environment.

• Meticulous and attentive to details.

• Highly responsible & reliable.

• Ability to work under pressure to meet deadlines.

Our Commitment That Goes Beyond the Norm

§ An environment where you will be working on cutting-edge technologies and architectures.

§ Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.

§ Meaningful work and projects that make a difference in people’s lives.

§ A fun, passionate and collaborative workplace.

§ Competitive remuneration and comprehensive benefits.