Head Service Ambassador/Crew

Job Description / Responsibilities

1. Responsible for handling the cashier.
2. Uniforms will be provided.
3. Upselling of baked goods and souvenir items.
4. Pick and pack baked goods such as buns, loaves, cakes, muffins, cookies based on customer orders.
5. Prepare hot/iced beverages such as coffee (latte, cappuccino, long black, etc.) based on customer orders.
6. Handle customer inquiries (for both walk-in and phone calls).
7. Any other ad-hoc duties assigned by the Manager.

Requirements

1. Able to work in rotating shifts (7am - 4pm, 11am - 9pm, 10 hours shift).
2. Changi Airport T2 outlet: 7am - 4pm, 1pm - 11pm.
3. (OT pay for additional hours as per MOM regulations).
4. Able to work on public holidays and weekends (4 days OFF/month).
5. Good communication skills.
6. Able to speak fluent English.
7. Able to work independently.
8. Experience in Customer Service/F&B is a plus.
9. Candidates who are able to start work immediately are preferred.
10. Candidates with barista experience (espresso-based coffees) is a plus.
11. On-job training will be provided.

Benefits

13th Month/Festive Bonus, Dental & Health medical reimbursement, Sales incentive.