Head of Student Services

NANYANG SCIENCE AND TECHNOLOGY COLLEGE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading educational institution is seeking a Head of Student Services to lead and enhance the student experience through effective administration and compliance. This role encompasses overseeing student support functions, managing admissions and course fee collection, and ensuring a positive, enriching environment for students.

Qualifications

• Bachelor's degree in Business Administration, Education, or related field.
• 3-5 years of experience in student services or education administration.
• Strong knowledge of regulatory requirements for private education in Singapore.

Responsibilities

• Oversee student services department administration ensuring efficiency.
• Manage entire student lifecycle from application to graduation.
• Enhance services for student satisfaction and organize activities.

Skills

Organizational skills

Communication skills

Leadership skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Education

Job description

We are looking for a dedicated and experienced Head of Student Services to lead our student support functions and ensure a seamless, enriching experience for all students. This role involves overseeing administrative operations, student engagement, and regulatory compliance while fostering a positive and supportive learning environment.

Key Responsibilities:

Department Leadership & Administration

• Oversee the overall administration of the Student Services department to ensure efficiency and effectiveness.
• Implement and review policies, procedures, and best practices to enhance student support services.
• Ensure all student-related processes comply with regulatory and accreditation requirements.

Student Admissions & Administration

• Manage the entire student lifecycle, from application to graduation, including student pass processing.
• Handle student requests, including withdrawals, transfers, deferments, and refunds, in compliance with regulations.
• Ensure accurate and timely execution of Student Contracts and course fee collection as per regulatory requirements.
• Coordinate student enrolment status with the Academic Department.

Course Fee Collection

• Oversee course fee collection and ensure proper documentation and adherence to financial policies.

Student Engagement & Experience

• Manage and enhance the services provided to students, ensuring a high level of student satisfaction.
• Organize student activities and events to promote a holistic learning environment.
• Work closely with the Academic Department to support student success initiatives.

Requirements:

• Bachelor’s degree in Business Administration, Education, or a related field.
• Minimum 3 - 5 years of experience in student services or education administration.
• Strong knowledge of regulatory requirements for private education institutions in Singapore.
• Excellent organizational, communication, and leadership skills.