Head of Strategic Planning and Operations Analysis - Sales, Insurance, Cybersecurity and BPO

Key Responsibilities:

Strategic Leadership:

• Define and execute the analytics and reporting strategy for Sales, Insurance, Cybersecurity and BPO operations, aligning with organizational goals.

• Identify opportunities for data-driven insights to enhance sales performance, operational efficiency, and customer experience.

• Drive a culture of data literacy and informed decision-making across departments.

Data Analytics & Insights:

• Develop and oversee advanced analytics models to predict trends, improve forecasts, and optimize operations.

• Provide actionable insights into sales performance, customer acquisition, retention, and profitability.

• Analyze insurance portfolios to identify risks, opportunities, and strategies for growth.

• Monitor and optimize BPO performance metrics, including SLA adherence, process efficiency, governance and workforce productivity.

Reporting & Business Intelligence:

• Design, implement, and manage a robust reporting framework to provide real-time and accurate insights to stakeholders.

• Oversee the creation of dashboards and visualizations that cater to different levels of the organization.

• Ensure compliance with data governance, security, and privacy regulations.

Team Leadership & Collaboration:

• Lead, mentor, and grow a high-performing analytics and reporting team.

• Collaborate with cross-functional teams, including sales, operations, IT, and finance, to identify and address analytics needs.

• Partner with technology teams to leverage cutting-edge tools and platforms for analytics and reporting.

Continuous Improvement:

• Stay updated on industry trends, emerging technologies, and best practices in analytics, insurance, cybersecurity and BPO sectors.

• Evaluate and implement new tools, technologies, and methodologies to enhance analytical capabilities.

Key Qualifications:

Education:

• Bachelor’s degree in Data Science, Statistics, Business Analytics, Computer Science, or a related field.

• Master’s degree or MBA preferred.

Experience:

• 10+ years of experience in analytics, business intelligence, or a related field, with at least 5 years in a leadership role.

• Proven expertise in Sales, Insurance, Cybersecurity and BPO operations.

• Strong track record of driving business outcomes through data-driven strategies.

Skills:

• Advanced knowledge of analytics tools and platforms (e.g., Power BI, Tableau, SQL, Python, R).

• Strong understanding of data warehousing, ETL processes, and cloud platforms (e.g., AWS, Azure, GCP).

• Exceptional leadership, communication, and stakeholder management skills.

• Analytical mindset with a focus on problem-solving and strategic thinking.