Head of Service Centre

HR FOCUS; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

Join a global leader in high vacuum solutions as the Head of Service Centers in Singapore and Malaysia. This pivotal role involves executing the service center strategy, enhancing operational excellence, and driving business development in collaboration with regional sales teams. You'll oversee service processes, implement training programs, and lead a team of technicians to ensure top-notch service delivery. If you're passionate about service management and have a proven track record in operational excellence, this is your chance to make a significant impact in a dynamic environment.

Benefits

Transport Allowance

Training Programs

International Travel Opportunities

Qualifications

• Degree in mechanical engineering or related field required.
• Proven success in service management and development essential.

Responsibilities

• Implement best practices in service processes and operational readiness.
• Enhance service capabilities and monitor performance through KPIs.

Skills

Service Management

Business Development

Team Leadership

Operational Excellence

Fluent in English

Fluent in Chinese

Education

Degree in Mechanical Engineering

Business Administration Studies

Tools

ERP Systems

Job description

Client: A global leader in the development of high vacuum solutions that are essential for the production of semiconductors, displays, and digital technologies.

Service centers/operations supply both OEM and end user customers in all relevant markets with original spare parts, valve repair, field service and technical support as well as training (in-house or at customer’s site)

Role: The Head of the SG and MY Service Centers is responsible for the execution of the Service Center Strategy as well as for Business Development in close cooperation with the regional Sales Organizations and the Business Unit.

Location: Ang Mo Kio
Salary: $7000 - $8000 plus Transport allowance

Role Description:

Service

• implement best practices in materials, logistics, response, support and delivery time at competitive cost and best possible pricing
• strengthen operative service processes
• enhance operative service capabilities
• optimize organizational structure
• Refine and implement service center standards and enhance skills for all service employees
• establish training program for Asia service personnel
• install service training hub either in SG or MY

Operational Readiness

• monitor and balance operational capabilities of the service centers in SG and MY, run service centers in line with demand and growth and ensures readiness

Service Network

• enhance service capabilities in field service, in particular field support when it comes to quality interventions or retrofit projects

Service Performance

• implement Key Performance Indicators

Service Process/IT

• take on duty and role of service center representative for company's internal IT-project UNITIY (new ERP system)
• main contact for company's IT during project
• definition of service center operations processes
• run function and integration tests
• exchange information with world-wide service centers
• support international roll-out

Requirements:

• Customer, business- and result-oriented
• Degree or equivalent experience in mechanical engineering or a related field additional studies in business administration and management
• Proven success records in service management and service development
• Fluent in English and Chinese to liaise with Mandarin speaking clients
• Beneficial: knowledge and experience in vacuum and coating technology
• Experience in managing a team of repair and service technicians/engineers in service organizations in SG and/or MY
• Demonstrated leadership in driving enhancement in the field of operational excellence
• Experience in strategy implementation and execution as well as service business development
• 10% International travel required