Head of Service Centers (Singapore & Malaysia)

-; Singapore; On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as the Head of Service Centers, where you'll lead operations in Singapore and Malaysia. This role is pivotal in driving service excellence and operational improvement in a dynamic environment. You will collaborate closely with sales teams, enhance service capabilities, and implement best practices across service operations. With a focus on leadership and performance management, you will shape the future of service delivery in the region. If you have a passion for operational excellence and a strong background in service management, this opportunity is perfect for you.

Qualifications

• Degree in Mechanical Engineering or related field required.
• Proven success in service management and operational improvement.

Responsibilities

• Lead operations in Singapore and Malaysia for service centers.
• Implement best practices in service operations and logistics.
• Define KPIs to measure service performance.

Skills

Service Management

Operational Improvement

Business Development

Leadership

Fluency in English

Fluency in Mandarin

Education

Degree in Mechanical Engineering

Additional qualifications in Business Administration/Management

Tools

ERP System (UNITY)

Job description

Location: Ang Mo Kio
Salary Range: Commensurate with experience)

About the Company:
Our client is a global leader in high vacuum solutions, essential for the production of semiconductors, displays, and digital technologies. Their service centers provide OEM and end-user customers with original spare parts, valve repairs, field service support, technical assistance, and training - both in-house and at customer sites.

Job Description:
Our client is looking for a driven and experienced Head of Service Centers to lead operations in Singapore and Malaysia. In this role, you will be responsible for executing the service center strategy, enhancing operational excellence, and driving business development in close collaboration with regional Sales teams and the Business Unit.

Key Responsibilities:

Service Operations:

• Implement best practices across materials management, logistics, service response, and delivery times at competitive costs.
• Strengthen and optimize service processes and organizational structure.
• Enhance operational capabilities and service competencies of all employees.
• Refine service center standards and develop a structured training program for Asia-based service personnel.
• Establish a regional service training hub in either Singapore or Malaysia.

Operational Readiness:

• Monitor and balance operational capacity to meet service demands and support business growth across SG and MY.
• Ensure service centers are well-prepared to deliver exceptional service aligned with market needs.

Service Network Enhancement:

• Build and strengthen field service capabilities, particularly for quality interventions and retrofit projects.

Performance Management:

• Define and implement Key Performance Indicators (KPIs) to drive and measure service performance.

Process Improvement / IT Project:

• Act as the service center representative for the company's global ERP system implementation (UNITY).
• Define operational processes, support system testing, and collaborate with international service centers during the rollout.

Requirements:

• Degree in Mechanical Engineering or a related field; additional qualifications in Business Administration/Management are a plus.
• Proven success in service management, operational improvement, and business development.
• Experience managing service/repair teams in Singapore and/or Malaysia.
• Strong leadership skills with a focus on operational excellence.
• Fluent in English and Mandarin to communicate effectively with Mandarin-speaking clients.
• Knowledge in vacuum and coating technology will be advantageous.
• Willingness to travel internationally (approximately 10%).