Head of Service APAC

EOS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Service Manager to oversee the service business in APAC. You will manage strategic business aspects, focus on customer satisfaction, and ensure compliance with regulatory standards. The ideal candidate has at least 5 years of experience in Layer Manufacturing and a proven track record in management positions. Strong English communication skills are essential, along with a willingness to travel.

Qualifications

• Minimum of 5 years’ experience in Layer Manufacturing or similar technology.
• Minimum of 3 years’ experience in a management position.
• Strong command in oral and written English.

Responsibilities

• Responsible for the overall success of the service business in APAC.
• Oversee strategic, business and operational management.
• Cultivate a customer-centric culture amongst Service teams.

Skills

Customer-centric culture

Strategic management

Team development

Regulatory compliance

Revenue generation

Education

University degree or technical vocational degree

Tools

Microsoft Windows

Office programs

Job description

WHAT YOU’LL BE DOING:

•You are responsible for the overall success of the service business in APAC and the customer satisfaction in the region

•You will oversee and manage the overall aspects covering but not limited to strategic, business and operational management

•Service Revenue and P&L Responsibility with focus on revenue generation (e.g. through renewal of service contracts)

•Focus on metrics such as ROPI to monitor results, identify areas of weakness and implement improvements

•Identify and mitigate risks that may affect the service business, EOS and the customers

•Ensure compliance to regulatory standards covering but not limited to legal, ethical, and industry-specific specifications

•Planning/budgeting of overall service resources to ensure delivery of services meets EOS and customer expectations

•Cultivate a customer-centric culture amongst Service teams

Hire, retain, and develop a high performing team

•Be the voice for Service APAC in advocating the needs and importance within the global organization, including strategic and future-oriented actions

WHAT WE ARE LOOKING FOR:

•University degree or a technical vocational degree

•Minimum of 5 years’ experience in a Layer Manufacturing or similar technology.

•Minimum of 3 years’ experience in a management position.

•Experience in regional exposure (China, India, Korea, Japan and Europe) is a plus.

•Experienced in PC operating systems, Microsoft Windows and office programs

•Strong command in oral and written English

•Willingness to travel

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