Head of Risk Prevention APAC, Trust & Safety

TikTok Pte. Ltd.; Singapore; On-site; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a Head of Risk Prevention for APAC to lead a dedicated team focused on ensuring market safety and managing high-risk events. This role requires a strategic thinker with proven experience in people management and program coordination. You'll be at the forefront of driving impact across the Trust & Safety team, collaborating with various departments to optimize processes and enhance communication. If you thrive in a dynamic environment and are passionate about safety and organizational improvement, this is your chance to make a significant difference.

Qualifications

• Proven experience in people management and business transformation.
• Exceptional interpersonal and influencing skills required.

Responsibilities

• Lead the Risk Prevention team in APAC and drive market safety plans.
• Serve as the point of contact for cross-functional team members.

Skills

People Management

Business Transformation

Strategic Planning

Program Management

Interpersonal Skills

Change Management

Education

Bachelor's Degree

Master's Degree

Job description

Responsibilities

About the Team: Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

About the Role: As the Head of Risk Prevention for APAC, your goal is to help drive impact within the region and across T&S globally. You will manage a multi-disciplinary team of program managers focused on protecting market safety, planning & managing high-risk events, and being the key point of contact for all internal teams to provide a consolidated & comprehensive T&S response to market/regional level risks.

The ideal candidate will have proven experience in people management (management of managers), business management, and cross-functional collaboration, with a focus on building a strong organization and streamlining cross-functional communication. You will act as a people manager, a consensus creator, and a strategic thought partner for the TikTok Trust & Safety team and the broader stakeholders in the region. You will use your exemplary strategic, organizational, and interpersonal skills to prioritize and manage multiple programs efficiently and in alignment with the organizational strategy.

You will also help maintain clear communications across offices and functional teams including Policy, Product, Data, Operations, Risk Response, Public Policy, Comms, and Legal. If you are passionate about high-level thinking, continuous improvement, program management, and on-the-ground execution, this is the role for you. Please note, this role must be based in Singapore.

Responsibilities

• Lead the Risk Prevention team in APAC, which consists of market program managers & PMOs.
• Drive plans to ensure the safety & wellbeing of the markets.
• Identify and prevent risks and projects to manage high-risk events.
• Serve as the point of contact for cross-functional team members, handling issues and inquiries and developing action plans to address them.
• Consult with and educate cross-functional partners on T&S principles and market regulations.
• Assist and communicate with senior T&S leaders in decision-making, program management, and project implementation.
• Improve current T&S processes and coordinate organizational procedures for optimized efficiency and productivity in alignment with the global team.
• Anticipate and manage organizational resource needs.
• Help create company-wide presentations, T&S org updates, and other important metrics reports.
• Create and leverage a trusted network of key internal stakeholders to tackle strategic challenges.
• This role will involve frequent international travel.

Qualifications

Minimum Qualifications

• Experienced leader in business transformation and transversal project coordination with significant people management experience within the global technology or internet industry.
• Knowledge and expertise across Online Regulation, specific to content and safety in APAC and globally.
• Significant experience in managing complex programs, strategic planning, business process improvement, performance management, and/or change management.
• In-depth experience in direct team management and organizing decision-making across multiple teams and departments.
• Exceptional interpersonal and influencing skills.

Adept at handling sensitive information and situations with care and confidence. Proficient in leading behind the scenes and communicating diplomatically with various personality types.

• Highly entrepreneurial self-starter with the ability to react well under pressure and ambiguity.

Proactively anticipates and responds to opportunities and problems before others notice them.

• Proven ability to rapidly identify problems, analyze them thoroughly, then develop and deliver pragmatic solutions.

Preferred Qualifications

• Experience directly in Trust & Safety or a comparable technical field or complex global organization.
• Skilled in preparing presentations, actionable data, and strategic insights.
• Ability to work in a high-tempo environment, adapt, and respond to day-to-day challenges.
• Resilience and commitment to self-care to manage emotional demands.