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A leading non-profit organization, dedicated to enhancing community well-being through animal-assisted services, seeks a dynamic Head of Programmes & Services. You will drive strategic leadership, oversee programme management, and ensure impactful service outcomes while fostering partnerships and team development. Join us in making a meaningful difference in our community.
ABOUT EQUAL
Founded in 2015, EQUAL (an IPC charity) strives to transform lives through Animal-Assisted Services. EQUAL partners with animals to provide experiential and educational programmes that help empower vulnerable persons such as children, youths, persons with special needs, families, and seniors by enhancing their social and emotional well-being and supporting social integration in a safe environment – building resilience and inclusive communities.
Animal-Assisted Learning (AAL) is an experiential programme facilitated by instructors partnering animals, where participants develop vita social-emotional and relationship skills in a safe and supportive environment.
Each year, we proudly serve hundreds of clients from various institutions, including schools, children’s homes, nursing homes, and other social service organisations.
ROLE SUMMARY
As the Head of Programmes & Services, you will lead the strategic direction, operational delivery, and continuous improvement of EQUAL’s Programmes and Services Division, ensuring meaningful, measurable outcomes for beneficiaries while upholding animal welfare and operational excellence.
KEY RESPONSIBILITIES
Strategic Leadership & Planning
Programme Development & Management
People Leadership & Team Development
Operational & Resource Management
Partnerships, Grants & Stakeholder Engagement
Leadership Team Contribution & Organisational Development
REPORTING TO
Chief Executive Officer
KEY REQUIREMENTS
We are seeking a dynamic, purpose-driven contributor with a passion for social impact, human-animal interactions, and community service delivery. The ideal candidate is a strategic thinker and operational leader with proven experience in programme management, team leadership, and stakeholder engagement within the social service, healthcare, education, or non-profit sectors.
Professional Experience
- Minimum 8–10 years of relevant work experience, with at least 5 years in a leadership or senior management role overseeing programmes, services, or operations in the social service, healthcare, education, community development, or non-profit sectors.
- Proven track record in designing, delivering, and scaling social service programmes, preferably with exposure to experiential learning, therapeutic services, or human-animal interaction programmes.
- Experience in managing multidisciplinary teams, including frontline staff, technical specialists, and programme executives.
- Demonstrated success in partnership development, stakeholder engagement and grant management.
Prior experience working in small to medium-sized organisations or start-up social enterprises will be an advantage.
Core Competencies
Programme Management & Development
- Strong analytical skills in needs assessment, programme evaluation, outcome measurement, impact reporting and research.
Strategic Planning & Organisational Alignment
- Demonstrated ability to develop and execute programme strategies aligned with organisational goals and community needs.
- Skilled in conducting environmental scans, needs assessments, and identifying service gaps to inform service innovation and future programme direction.
Budgeting, Financial Oversight & Resource Management
- Competent in programme budgeting, financial monitoring, procurement management, and preparation of cost quotations.
- Experienced in resource planning, scheduling, and optimising manpower allocation to support operational efficiency.
Stakeholder Engagement & Partnership Development
- Skilled in building and maintaining partnerships with funders, government agencies, community organisations, and service partners.
- Adept at facilitating co-creation discussions and service planning to develop customised programmes for diverse client groups.
Data Analysis, Programme Evaluation & Reporting
- Proficient in data collection, analysis, and reporting for programme performance monitoring, evaluation, and outcome measurement.
- Able to translate data insights into programme improvements, research initiatives, and funding proposals.
Core Competencies
Grant Writing, Fundraising & Resource Development
- Demonstrated experience in identifying grant opportunities, preparing funding proposals, and managing applications and reporting.
Team Leadership & People Management
- Experienced in leading multidisciplinary teams, fostering a collaborative, positive, and high-performance culture.
- Strong capabilities in manpower planning, recruitment, training, performance management, and staff development.
Knowledge of Social Service Sector & Sector Trends
- Strong knowledge of social service frameworks, practices, and regulations in Singapore is preferred.
Personal Attributes
We’re seeking a leader whose personal qualities reflect EQUAL’s values and service ethos:
- Analytical & Innovative: Able to identify service gaps, analyse operational challenges, and develop creative, impactful solutions to enhance programme outcomes and organisational sustainability.
- Empathetic Leadership: Demonstrates strong, flexible interpersonal skills with the ability to connect meaningfully with team members, beneficiaries, and stakeholders, fostering an inclusive, supportive, and purpose-driven environment.
- Collaborative: Works effectively across teams, departments, and external partners to co-create, refine, and deliver integrated, beneficiary-centric programmes.
- Results-Oriented: Focused on achieving measurable outcomes, driving continuous improvement, and delivering high-quality, impactful services within resource and timeline constraints.
- Adaptable & Resilient: Comfortable navigating ambiguity, change, and evolving service demands within a dynamic operational and social service environment.
- Ethical & Professional: Upholds the highest standards of integrity, professionalism, and accountability in programme delivery, staff management, and stakeholder engagement.
- Detail-Oriented: Meticulous in planning, documentation, resource management, and service execution to ensure operational efficiency and service quality.
Qualifications
- Degree in Social Work, Psychology, Counselling, Community Development, Education, Business Administration, or a related field.
- Additional certifications in programme management, or human-animal interaction/intervention will be advantageous.