Head of Operations (process improvements/ digitalization)

Manpower Singapore; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading human resource consultancy in Singapore is seeking a Senior Manager/Assistant Director of Operations to oversee daily operations across multiple sites. This role involves strategic planning and process optimisation, requiring a minimum of 12 years in operations management. Candidates should have a degree in Engineering or Operations and strong leadership skills. The position offers opportunities for long-term career growth in a market-leading company within the cooling as a service sector.

Qualifications

• Minimum 12 years of operations management experience with a proven leadership track record.
• Excellent strategic planning, process optimisation, and decision-making capabilities.
• Outstanding leadership and communication skills; open to regional travel (Upto 20%).

Responsibilities

• Lead and manage daily operations across all sites, ensuring efficiency.
• Partner with leaders to drive growth and customer satisfaction.
• Implement strategies and monitor performance against KPIs.
• Develop regional operational strategies and optimise processes.
• Foster collaboration and accountability within operations teams.

Skills

Operations management

Strategic planning

Process optimisation

Analytical thinking

Leadership

Communication

HVAC experience

Education

Relevant degree in Engineering or Operations

Job description

Senior Manager/ Assistant Director, Operations (process improvements across multiple sites)

Company highlights

• Be an expert of Sustainable solutions of CaaS
• Market leader of cooling as a Service in Asia
• Job stability for long-term career growth

Key Responsibilities

• Lead and manage daily operations across all sites, ensuring efficiency, performance, and alignment with strategic goals.
• Partner with functional leaders to drive growth, process optimisation, and customer satisfaction.
• Implement strategies, analyse KPIs, manage resources, ensure compliance, and maintain high service standards.
• Develop and execute regional operational strategies, monitor KPIs, and optimise processes for excellence and cost-efficiency.
• Lead and motivate operations teams, fostering collaboration, accountability, and continuous improvement.
• Ensure compliance, manage operational budgets, and enhance customer satisfaction while driving innovation.

Requirements to Succeed

• Minimum 12 years of operations management experience with a proven leadership track record; relevant degree in Engineering or Operations.
• Excellent strategic planning, process optimisation, analytical thinking, and decision-making capabilities.
• Outstanding leadership and communication skills; HVAC experience is a plus; open to regional travel (Upto20%).

If you are interested in this opportunity, submit your application now to find out more about this position.

Personal Reg No: R1980765 | EA License No: 02C3423

Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765

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