Head of Operations (Foodcourt & Coffeeshop Division)

Koufu Pte Ltd; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Koufu Pte Ltd is seeking a manager for their direct operating outlets in Singapore, responsible for overseeing operations and driving performance. The successful candidate will be a seasoned professional with at least 8 years of experience in the food and beverage industry, proficient in managing teams, budgets, and strategic planning. This role demands leadership skills and a solid understanding of the F&B market, with a focus on achieving superior customer service and profitability.

Qualifications

• Minimum 8 years of managerial experience in food courts or chain outlets.
• Strong command of English and Mandarin for effective communication.
• Experience in leasing and tendering is a must.

Responsibilities

• Oversee financial and operational performance of outlets in Singapore.
• Develop and execute strategies to maximize company profitability.
• Lead and motivate staff to enhance customer service experience.

Skills

Negotiating skills

Presentation skills

Analytical skills

Leadership

Communication

Education

Diploma in Hospitality, F&B, Tourism or related discipline

Tools

MS Office

Job description

ABOUT THE ROLE:

You are responsible for building and leading Koufu’s direct operating outlets in Singapore, driving performance through direct oversight of the operation, development and performancee management of employees. You must be able to coach the team to effectively motivate the team to achieve goals while ensuring that the customer service experience is delivered consistently and exceeds customer expectations. You understand that the organisation's success is tied to the quality and performance of the team, and is responsible for developing, motivating and retaining talent to drive sales results, increase store growth and maximize profitability.

REPORTING LINE:

• Chief Executive Officer (CEO)

DUTIES AND RESPONSIBILITIES:

• Responsible for the financial and operational performance of the Foodcourt and Coffeeshop’s Business Units in Singapore and Macau through the development and execution of long and short-term strategies/plans to maximize company profitability and growth
• Provides strategic leadership and direction to Project and Operations Team to identify potential new business opportunities, sites, source, build and renovate aesthetically profitable outlets and prepare lease proposals for approval while demonstrating ongoing communication with Business Development, Project and Operations Team.
• Prepare, manage and achieve company’s annual operating and financial budget
• Work with senior management and financial team to compile and accurately complete all pro-form for budgets, reports and projections to ensure successful lease transactions.
• Serve as lead facilitator both internally and externally for projects, from tender to the opening of the site for business.
• Site ROIs for review and approval by senior management and ownership
• Establish overall business plans and provide regular reports on regional performance, sales and financial budget analysis to senior management
• Maintain and improve established quality and service standards
• Develop and implement labour, maintenance, inventory supplies, cost of goods sold and performance measurement systems, to ensure compliance with overall company goals and objectives
• Ensure vendors / business partnerships supply products and services in accordance with company standards at competitive pricing
• Led a team of area managers, assisted by operations manager in achieving sales targets and overall performance of outlets
• Provide continual communication and follow-up to strengthen company’s training culture, especially at outlet level
• Develop employees by providing ongoing feedback for operational improvement, establishing performance expectations and conducting regular performance reviews

JOB REQUIREMENTS:

• Minimum Diploma in Hospitality, F&B, Tourism or related discipline
• Minimum 8 years of business similar managerial experience, preferably in food courts or chain outlets
• Previous work experience with statutory boards and knowledge of F&B operations an advantage.
• Possess solid presentation skills, proficient in MS Office applications
• Able to facilitate and orchestrate resources cross functionally to support business development activities
• Strong negotiating skills and knowledge of lease document, terms and process.
• Highly motivated team player with acute business sense and analytical mind
• Good command of spoken and written English and Mandarin (in order to liaise with the English & Mandarin speaking associates)
• Experience in leasing, tendering for tenancy a must.
• Class 3 Driving License with own vehicle

PERSONAL ATTRIBUTES:

• Oral and written communication skills,bilingual in English and Mandarin
• Organizational and time management skills
• Ability to work under pressure
• Leadership skills
• Ability to analysis and solve problems
• Good team player with high self-integrity
• Interested in people, process and resource management