Head of Operations

THE EXECUTIVE CENTRE SGP PTE. LIMITED; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading multinational flexible workspace provider in Singapore is seeking a Head of Operations. This pivotal role encompasses overseeing operation performance, implementing best practices for service delivery, managing team dynamics, and ensuring alignment with business performance metrics. Ideal candidates will have substantial customer service experience and strategic leadership capabilities, and will lead initiatives to enhance client satisfaction and operational revenue.

Qualifications

• Minimum 7 years in customer service and admin in hotel, retail or client-centric environments.
• 5 years in a team management role.
• Good command of written and spoken English and local language.

Responsibilities

• Implement best practices for daily operations including Front Desk activities.
• Manage the working environment to ensure teams develop positive relationships with Members.
• Oversee Centre’s facilities maintenance and improvement.

Skills

Customer oriented

Interpersonal skills

Sales / Persuasion & Negotiation Skills

Analytical & Data Driven Approach

Strategic Thinking & Vision

Education

Bachelor’s degree

Job description

Position: Head of Operations

The Executive Centre is an innovative, multinational, flexible workspace provider, catering to businesses and individual members from the broadest spectrum, each with unique requirements.

This role will oversee all operational performance facility management and service standards within the city. As the Head of Operations, you will plan and monitor the day to day running of the operations, working closely with the MD, City Head and Regional Head of Ops and collaborating with other functional departments to build and maintain business continuity and achieve the desired business performance.

You will have responsibility to drive the teams to achieve client satisfaction and engagement levels, to ensure we maintain and improve our physical products and locations, as well as responsibly drive operational revenue and expense operational expense management across your city.

As a conduit between HQ and the local business, you will need to develop and nurture open communication channels and seek dialogue with HQ, to ensure both alignment to company practices and standards, as appropriate, and the opportunities for continuous improvement and learning. Be open to and drive change as needed.

Responsibilities:

• Strategically implement best practice for all daily operations including centre opening and closing, all Front Desk activities, and the facilitation of Member activity are delivered consistently
• Manage the working environment to ensure teams can develop the positive working relationships with all Members, addressing feedback and implementing engagement strategies required
• Ensure that the maintenance of all Centre’s facilities, decorations and furniture, cleaning, repairs and areas of improvements is efficiently acted on and responsibly managed
• Work across the city to ensure every location’s contribution to the business performance metrics in your city
• Manage your own and your teams’ contributions and deliverables, professionalism and proactivity, learnings and improvements. Manage all stakeholders to achieve desired performance

Who are we looking for:

• Bachelor’s degree is preferred
• Good command of written and spoken English and local language
• Minimum 7 years customer service and admin experience in hotel, retail or client centric environments is preferred
• 5 years in a team management role, displaying a hands-on approach and good business acumen
• Strategic leadership
• Customer oriented, with excellent interpersonal and management skills
• Sales / Persuasion & Negotiation Skills
• Analytical & Data Driven Approach
• Customer Service Orientation
• Risk Management
• Governance & Compliance
• Financial Acumen
• Stakeholder Management
• Managing in a Matrix
• Conflict Resolution & Negotiation
• Strategic Thinking & Vision
• Cultural Sensitivity
• People Management & Delegation

Your personal data would be treated confidential and would be used for recruitment purpose only.