Head of Operations

THE WOK PEOPLE PTE. LTD.; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading company in the food service industry is seeking an Operations Manager to oversee multiple cafeteria units. The role involves ensuring financial performance, managing operational budgets, and promoting a high-performance culture. Candidates should have substantial experience in operations management and demonstrate excellent leadership and problem-solving skills.

Qualifications

• 8-10 years in operations management, especially in food service or hospitality.
• 5 years experience in senior leadership required.
• Proactive, hands-on leader with strategic vision.

Responsibilities

• Oversee P&L for cafeteria units ensuring targets are met.
• Manage business plans, budgets, and forecasts with performance updates.
• Ensure compliance with health, safety, and regulatory standards.

Skills

Leadership

People Management

Problem-Solving

Decision-Making

Budgeting

Financial Management

Communication

Interpersonal Skills

Education

Bachelor's in Business

Bachelor's in Operations Management

Bachelor's in Hospitality

Master's (preferred)

Job description

Key Responsibilities

• Oversee P&L for all cafeteria units, ensuring financial targets are met.
• Manage annual business plans, budgets, and monthly forecasts, providing performance updates.
• Evaluate results and implement actions to meet KPIs in revenue, cost, service, quality, and safety.
• Maintain high service quality and food standards in a team-focused environment.
• Promote "Brighter Cafeteria of Tomorrow" as an iconic showcase, leveraging technology to boost performance and profitability.
• Lead Operations and Culinary teams to ensure smooth, efficient operations across outlets.
• Develop and execute operational strategies aligned with company goals, monitoring key performance metrics.
• Improve operational processes, workflows, and resource allocation for greater efficiency.
• Oversee operational budgets, ensuring cost control and effective resource use.
• Ensure compliance with health, safety, and regulatory standards.
• Foster a high-performance culture with leadership, coaching, and mentorship.
• Build strong relationships with vendors and clients, leading contract negotiations for optimal terms.
• Ensure superior service delivery, exceeding customer expectations consistently.
• Provide regular performance reports with actionable insights for senior management.

Key Requirements

• 8-10 years in operations management, preferably in food service or hospitality, with 5 years in senior leadership.
• Bachelor's in Business, Operations Management, Hospitality, or related field; Master's preferred.
• Skills:Proven leadership and people management skills
  Strong problem-solving and decision-making abilities
  Expertise in budgeting and financial management
  Excellent communication and interpersonal skills
  Ability to work under pressure and meet deadlines
• Attributes: Proactive, hands-on leader with a strategic vision and commitment to operational excellence and customer satisfaction.