Head of Operations

Secura Group Limited; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Head of Operations to lead a strong team in managing security personnel deployment. This role involves overseeing operations, developing policies, and fostering excellent client relationships to ensure top-notch security services. The ideal candidate will have extensive experience in the security industry, strong leadership qualities, and a commitment to compliance and operational excellence. Join a forward-thinking company that values teamwork and innovation, and make a significant impact in the security sector.

Qualifications

• Minimum 15 years’ experience in security industry, with 5 years as Head of Operations.
• Certified BizSafe Level 2 is essential.

Responsibilities

• Oversee operations and deployment of security personnel based on client needs.
• Build and maintain excellent client relationships through regular visits.

Skills

Leadership Skills

Communication Skills

People Management

Planning Skills

Interpersonal Skills

Compliance Mindset

Education

Tertiary in Security Management

Tools

HRIS/Manpower Deployment System

InfoTECH

IREP

QUICKHR

Job description

Duties & Responsibilities

Your detailed job scope, duties and responsibilities are as follow:

1. Team Management
   Build up a strong team of effective operational management crew able to manage clients confidently.
   • Focus on hiring individuals with strong leadership and communication skills.
   • Support the in-house taskforce to implement continuous training programs to enhance skills and knowledge.
   • Foster a collaborative and supportive team environment.
   • Conduct regular performance reviews and provide constructive feedback.
2. Leadership & Training
   Lead, mentor and train up the team of Operations Executives, Managers and Area Managers in the planning and execution of daily, weekly and monthly deployment.
   • Develop a comprehensive orientation program for new joiners.
3. Induction & Guidance
   Check and ensure all new Operations Managers/Executives are properly inducted into the job, site familiarity and specific client requirements (if any).
   Review and provide guidance to the Operations team in the planning, execution & delivery of security measures on site and off site.
   • Collaboration among Business Development and HR team are required.
   • Regularly assess risks and update security measures accordingly.
4. Operations Oversight
   Oversee the overall operations relating to the management and deployment of security personnel.
   • Ensure efficient deployment of security personnel based on client needs.
   • Use technology to monitor and manage operations in real-time.
   • Regularly review real-time and historical data to forecast manpower needs, adjust deployment strategies for off-peak, on-peak, and ad-hoc periods, and communicate changes effectively to the team.
   • Responsible for the overall management of the effective & efficient deployment of resources such as Quick Response Team (QRT), Mobile Response Officer and Relief Officers.
   • Conduct regular site spot checks ensuring all SOPs procedures are adhered to.
   • Check and ensure all officers on the ground are always alert, knowledgeable and proficient in the execution of their day-to-day assignment.
5. Policy Development
   Develop and implement a set of operational policies and procedures, ensuring full compliance with industry regulations, standards and practices.
   Plan, review and manage operational budgets and resources with close supervision on the eventual P&L delivery.
   Plan, review and execute an effective training plan across all levels of security personnel and build a robust and reputable force within Soverus.
   Ability to identify usage of systems in place to aid and enhance security solution in the respective premise.
6. Client Relations
   Build and maintain excellent relationships with clients through regular visits, understanding and fulfilling clients’ requirements.
   • Schedule regular visits to understand and meet client needs.
   • Actively seek and act on client feedback to improve services.
7. HR Collaboration
   Work closely with HR with the aim of improving processes and efficiency in recruitment and officers’ welfare.
   Develop useful, relevant data and/or report trends for Senior Management’s review during the Monthly meeting.
8. Performance Metrics
   Ensuring the LDs for all sites are within the target set by the Managing Director annually.

Pre-requisites:

• Minimum Tertiary in Security management or its equivalent.
• Familiar with HRIS/Manpower deployment system. Eg InfoTECH, IREP, QUICKHR.
• Effective communication skills.
• Strong people management & leadership qualities.
• Strong compliance mindset and planning skills.
• Strong interpersonal skills.
• Experience in PLRD Security Agency Competency Assessment.
• Minimum 15 years’ relevant experience in the security industry with minimum 5 years as Head of Operations in Outsourced Security Agency (preferably overseeing 500 headcounts or more).
• Certified BizSafe Level 2 is essential.