Head of Operations

rida.ai; Singapore; Hybrid; SGD 80,000 - 110,000; Full time

Job summary

An innovative logistics technology company in Singapore seeks an Ops owner to manage client operations and service excellence. This role involves leading teams, optimizing logistics, and partnering with Product/Engineering for process improvements. Candidates should have over 3 years of experience in operations within logistics or tech-enabled services, strong analytical skills, and effective communication. The role offers growth opportunities in a hybrid work environment.

Benefits

Competitive salary

Performance bonuses

Growth opportunities

Cutting-edge work environment

Qualifications

• Experience running service level agreements (SLAs) in logistics or tech-enabled services.
• Proficiency in data analysis and metric-driven decision-making.
• Effective written and verbal communication skills.

Responsibilities

• Own client operations and ensure service excellence.
• Lead teams and manage operational KPIs.
• Build and own dashboards to track performance metrics.

Skills

Ops leadership (3+ years)

Strong Excel/Google Sheets skills

Clear communication

Understanding of unit economics

Compliance mindset

Job description

Overview

Rida is building an AI powered platform that orchestrates complex, SOP-driven deliveries for enterprises (healthcare, F&B, and beyond). We combine autonomous AI agents, route optimization, WhatsApp-based workflows, custom driver fleets, and human in the loop support to scale complex deliveries.

The role

You’ll be Rida’s Ops owner: turn client SOPs into repeatable execution, keep SLAs green, and scale a hybrid (on-site + offshore) team. You’ll dive into the data, jump on the floor when needed, and partner closely with Product/Engineering to drive automation and process optimization.

What you’ll do

• Own client operations & service excellence — codify and continuously refine SOPs; ensure SLAs are consistently achieved; run smooth, documented client onboarding and steady-state service.
• Lead and execute — manage Ops teams to KPIs, and step in personally to unblock issues when the situation calls for it. Train and mentor teammates.
• Run fleet & driver performance — grow and optimise fleets for productivity and profitability; uphold driver standards; support contractor/driver agreement reviews.
• Be data-driven — build/own dashboards, instrument the funnel, and use insights to improve on-time rates, utilisation, and cost per drop.
• Improve margins & scope — understand cost/profit drivers, tighten operations, and identify upsell/expansion opportunities with existing customers.
• Partner with Product/Eng — turn frontline pain points into actionable requirements; champion automation and clean data flows.
• Handle start-up extras — ensure compliance (PDPA/WSH/sector SOPs), assist with customer/contractor agreement reviews, and support GTM and upsell when needed.

What success looks like (first 3–6 months)

• A live SOP library + QA loop for top accounts; clear playbooks for incident management.
• Ops dashboarding in place (on-time %, first-attempt success, driver utilisation, cost per drop) with weekly cadence and actions.
• Fleet productivity up; fewer escalations; smoother handoffs with Product/Eng from a steady backlog of automation wins.

What you bring

• Ops leadership (3+ years) in logistics, tech-enabled services, or marketplace ops; you’ve run SLAs, not just reported them.
• Analytical chops — strong Excel/Google Sheets; comfort with metrics and funnel thinking; SQL is a plus but not necessary.
• People & comms — clear decisions, crisp writing, and a calm presence in live ops.
• Financial sense — understanding of unit economics, budgets, and how process changes move margin.
• Compliance mindset — you respect regulated workflows and secure data handling in day-to-day ops.

What We Offer

• Impactful Role: Join a small, ambitious team disrupting logistics in Singapore. Have a direct hand in shaping our product strategy, design standards, and user experiences. Work side-by-side with C-level execs.
• Growth Opportunities: Accelerate your career, expand leadership skills, and take on significant responsibilities fast. We promote based on merit and impact—not tenure or age.
• Competitive Package: Market-aligned salary, benefits, and performance bonuses.
• Cutting-Edge Environment: Work at the intersection of AI, operations, and design. Collaborate with technologists and innovators pushing the boundaries of last-mile delivery.

Location: Singapore (hybrid). Core collaboration hours are weekdays, with flexibility around live operations needs.

How to apply: Send your CV to [e-mail].