Head of Operations

St Luke's Hospital - Singapore; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading healthcare institution in Singapore is looking for an Assistant Director of Hospital Operations. This role oversees operational management of support services such as facilities management and biomedical engineering, requiring strong leadership and strategic planning skills. Candidates should have a bachelor's degree in a relevant field and a minimum of 10 years of experience in hospital operations. This position offers an opportunity to enhance patient care through effective management.

Qualifications

• Bachelor's degree in healthcare administration, business administration, or facilities management.
• Proven experience in hospital operations or facilities management.
• Minimum 10 years’ experience in a similar capacity.

Responsibilities

• Oversee the strategic direction and operational management of hospital support services.
• Ensure delivery of high-quality patient care through effective support services.
• Collaborate with other hospital departments for integrated service delivery.

Skills

Leadership

Strategic planning

Operational management

Collaboration

Education

Bachelor's degree in relevant field

Master of Business Administration

Job description

The Assistant Director of Hospital Operations is responsible for overseeing the strategic direction and operational management of hospital support services, including facilities management, development, biomedical engineering services, materials management, food & beverage, medical record office, security, housekeeping, linen, landscaping, and pest control. This role requires strong leadership, strategic planning, and operational management skills to ensure the effective and efficient delivery of support services that enable the hospital to provide high-quality patient care.

Key Responsibilities:

Facilities Management and Development

1. Facilities Operations: Oversee the maintenance, repair, and upgrade of hospital facilities, equipment, and infrastructure.
2. Facilities Planning: Develop and implement strategic plans for facilities development, including capital projects and renovations.

Biomedical Engineering Services

1. Medical Equipment Management: Oversee the management of medical equipment, including maintenance, repair, and replacement.
2. Equipment Planning: Develop and implement plans for medical equipment acquisition, ensuring alignment with clinical needs and hospital strategic objectives.

Materials Management

1. Supply Chain Management: Oversee the procurement, inventory management, and distribution of medical and non-medical supplies.
2. Vendor Management: Develop and maintain relationships with vendors and suppliers.

Food & Beverage

1. Food Services: Oversee the food services department, ensuring high-quality patient meals and nutritional services.
2. Food Safety: Ensure compliance with food safety regulations and standards.

Medical Record Office

1. Medical Record Management: Oversee the management of patient medical records,

ensuring confidentiality, security, and compliance with regulatory requirements.

Security

1. Security Services: Oversee the hospital's security department, ensuring a safe and secure environment for patients, staff, and visitors.
2. Security Protocols: Develop and implement security protocols and procedures.

Housekeeping and Linen

1. Housekeeping Services: Manage the housekeeping department, ensuring high standards of cleanliness and hygiene.
2. Linen Services: Oversee the linen and laundry services, ensuring high-quality and hygienic linen supply.

Landscaping and Pest Control

1. Grounds Maintenance: Manage the hospital's grounds and exterior spaces, ensuring a well-maintained and safe environment.
2. Pest Control: Oversee pest control services, ensuring compliance with regulatory requirements.

Additional Responsibilities:

- Lead and manage a team of department leads and staff.

- Collaborate with other hospital departments to ensure integrated service delivery.

- Develop and manage budgets for hospital operations.

- Identify and implement opportunities for process improvements and cost savings.

- Ensure compliance with hospital policies, procedures, and regulatory requirements.

Requirements:

1. Bachelor's degree in a relevant field (e.g., healthcare administration, business administration, facilities management). Possess a Master of Business Administration or Healthcare Management will be an advantage.
2. Proven experience in hospital operations, facilities management, or a related field.
3. Minimum 10 years’ experience in similar capacity.
4. Strong leadership, management, and communication skills.
5. Ability to work collaboratively with diverse stakeholders.
6. Purpose driven.