Head of Medical, APAC

The Cigna Group; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading company in healthcare is looking for a Medical Senior Manager in Singapore. This role involves overseeing clinical services, providing medical expertise, and collaborating with various business divisions to enhance healthcare initiatives in the Asia-Pacific region. Candidates must possess an MBBS degree and at least 7 years of clinical experience in relevant fields.

Qualifications

• Minimum 7 years’ clinical experience.
• Active practicing license is an advantage.
• Familiar with the healthcare system in Singapore.

Responsibilities

• Oversee clinical services and programs.
• Collaborate to provide medical expertise.
• Prepare and deliver training to associates.

Skills

Clinical leadership

Data analytics

Medical expertise

Stakeholder management

Problem-solving

Education

Bachelor of Medicine, Bachelor of Surgery (MBBS)

Job description

The job profile for this position is Medical Senior Manager, which is a Band 4 Management Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Reports to the Medical Director, APAC & MENA, based in Singapore.This role provides leadership and functional expertise on clinical services and supports the strategic development and delivery of healthcare-related initiatives to the APAC business. This individual will advance collaborative partnerships with other business divisions such as Sales and Client Management, by applying medical knowledge to support the business needs.

Critical Tasks and Expected Contributions/Results:

• Oversee clinical services, programs and resources, directing activities with other departments, divisions, and external partners in Singapore.

• Collaborate with associates to provide medical expertise during the investigation, evaluation, and appropriate resolution of claims.

• Review claims and evaluate the appropriateness and cost-effectiveness of the medical treatment and services.

• Apply data analytics, predictive models, and industry trends to optimise utilization management strategies.

• Act as a liaison and advisor for associates communicating with healthcare providers and directly engage with providers when necessary.

• Prepare and deliver training to non-clinical associates, serve as resource to provide ongoing education to other business units within the Company.

• Prioritise health programs and interventions based on reported/claims/health data that will deliver the greatest impact on our customers.

• Work collaboratively across Marketing, Customer Proposition, Data & Analytics, Sales and Client Management Teams to refine customer journey that will maximize Customer Engagement.

• Ability to work in ambiguous or new situations by demonstrating a structured approach to diagnosing the problem, analyzing alternatives, recommending and implementing best solutions.

Key Challenges/Anticipated Changes in Environment:

• Ability to manage stakeholders in a highly matrixed organisation.

• Ability to manage in an environment of constant change.

• Ability to manage projects remotely and access to information across various areas/countries.

• Ability to prioritize multiple projects and responsibilities.

• Ability to gain the support of local country operation through management-by-influence principles.

Developmental Value of Position:

• Exposure to regional and global businesses and products within Cigna International portfolio.

• Opportunity to influence direction of business growth and product evolution in Singapore and the region.

• Opportunity to drive and develop deeper relations with key healthcare providers in Singapore.

Experience/Knowledge, Education and Other Requirements:

• Bachelor of Medicine, Bachelor of Surgery (MBBS) degree or equivalent.

• Active practicing licence registered with the Singapore Medical Council is an advantage.

• Minimum 7 years’ clinical experience ideally in the following areas:

  • Family Medicine, including Preventive Health

  • General Surgery

  • General Medicine

  • Orthopedics

  • Obstetrics and Gynecology

  • Minimum 3 years’ experience in health insurance, healthcare systems and/or digital health

• Familiar with the healthcare system and healthcare-related regulations in Singapore.

Personal Competencies Required:

• Proactive, has a curious mind and a strong desire to learn.

• Adaptable and flexible.

• Good people skills.

• Fluent in spoken and written English. Fluency in an additional language is a bonus.

• Strong analytical capabilities with a focus on outcomes and results.

• Ability to work independently.

• Comfortable with working with all levels of management.

• Culturally sensitive to a diverse, international workforce.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.