Head of IT Ops (Incident Management) - Leading FSI | Singapore, SG

Pinpoint Asia; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading financial institution in Asia Pacific is seeking a Head of IT Ops (Incident Management) to enhance its incident management processes. This pivotal role entails developing frameworks, coordinating with teams, and ensuring effective communication during incidents across multiple regions. Ideal candidates will possess extensive experience in financial services crisis management and a strong operational background in IT.

Qualifications

• Proven experience in incident or crisis management within financial services.
• Strong knowledge of infrastructure operations and ITIL processes.
• Ability to manage stakeholders across regions.

Responsibilities

• Develop and improve incident management framework.
• Lead resolution of incidents across teams.
• Own incident reporting and communication strategies.

Skills

Incident Management

Crisis Management

ITIL Processes

Cybersecurity Practices

Stakeholder Management

Communication Skills

Job description

Head of IT Ops (Incident Management) - Leading FSI

Head of IT Ops (Incident Management) - Leading FSI

Pinpoint Asia Singapore Apply now Posted 2 days ago Permanent S$20k - S$25k per month + Performance Bonus & Medical

Managing Consultant at Pinpoint Asia Limited

We’re looking for an experienced IT Ops / Incident Management professional to join a leading financial institution in the Asia Pacific region. This role is a key part of the regional technology and risk operations function and will play a critical part in shaping the way incidents are handled across multiple countries and stakeholders.

What You’ll Do:

• Develop, maintain, and continuously improve the incident management framework and playbook.
• Coordinate closely with regional support functions and head office technology teams to ensure alignment.
• Lead the resolution of incidents, driving timely responses across teams and geographies.
• Own incident reporting, escalation, and communication across internal stakeholders, regional management, and head office.
• Collaborate with both technology infrastructure and cybersecurity teams, ensuring effective cross-functional support during incidents.
• Support internal and external communication strategies for incident response across multiple markets.

What We’re Looking For:

• Proven experience in incident or crisis management within the financial services, banking, or enterprise technology space.
• Strong knowledge of infrastructure operations, ITIL processes, or cybersecurity practices.
• Ability to manage stakeholders across multiple regions and time zones.
• Clear and confident communicator – especially during high-pressure situations.
• Familiarity with working alongside regional central functions, risk/compliance teams, or technology leadership.

If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Charlie Kim at [e-mail] and put Head of IT Ops (Incident Management) - Leading FSI in the subject header.

Data provided is for recruitment purposes only.

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Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment

We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.

Our vision istohelp companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us athttps://pinpointasia.com/job-search/(EA License #16C8291)

We are also seeking top-calibre candidates for the following exciting roles:
1) Customer Insights and Analytics Manager - Leading Insurance Group
2) Business Analyst / Product Owner – Banking Digitalisation Programme
3) Digital IT Project Manager – Banking

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Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment.We are a growing team of specialist tech recruiter...

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