Head of ISAP Application Development & Support

Description du poste

Summary of the position:
Under the functional link to GIT/CSI, he manages all the teams for IT Application Development, Maintenance & Support in ISAP/BLI/CSI to ensure that all the projects, activities & tasks under the teams’ responsibilities are performed within quality standards, on schedule, and cost-effectively.

Main responsibilities:

• Report hierarchically to the Head of ISAP and functionally to the Global Head of GIT/BLI/CSI in Paris.
• Supervise and oversee all BLI/CSI teams & activities in ISAP.
• Main activities of his teams are, for the applications and/or projects under the teams responsibilities:
• Delivering application development & maintenance
• Ensuring the Application supports (Level 1, 2 & 3)
• Delivering a department strategy aligned with the bank, clients, GIT/BLI and ISAP visions
• Ensuring the technological watch for continuous improvement and innovation purposes
• Scope of activities is Risk, Finance, Compliance and Referential IT.

Main duties details:

• Supervise and oversee all CSI teams & activities in ISAP:
• Ensure all the activities under the teams’ responsibilities are performed on schedule, within quality standards and cost-effectively.
• Oversee the acquisition and development of software systems in organizational units.
• Continuously monitor the satisfaction level of his internal customers and put efforts to improve it.
• Manage the sourcing of his teams following the ISAP rules.
• Ensure all the staff of his teams observe and respect Credit Agricole-CIB code of conduct and ISAP handbook.
• Participate in Project governance meetings (ex: Monthly SGC meetings organized by IT Line, Steering/project committees, Regional COO meetings, etc.).
• Manage change management.
• Continuously put efforts for study & realization of improvement and innovation.
• Participate in transversal initiatives in ISAP and share best practices.
• Oversee and validate the CSI department expenses related to requests, claims, and expenses.
• Contribute to and lead within ISAP/CSI the transformations initiated by GIT/CSI, particularly the evolution of our operating model with CA-CIB support functions (Projet Pegase).
• Continuously ensure a good level of operation with CA-GIP teams.

Deliver a proper reporting:

• Consolidate and make CSI budget and blend proposals to his/her managers.
• Review & follow up CSI project plans and make necessary escalations to the Managers.
• Prepare and send regular/ad-hoc reports to the Managers (ex: Weekly update, ISAP straco meeting).
• Participate at regular/ad-hoc meetings with his/her Managers (ex: CSI CODIR, ISAP CODIR).
• Consult and get validation from the Managers for making important organization changes in ISAP BLI/CSI.
• As one of the senior managers in GIT, give BLI & ISAP Management his/her views on important subjects. Is committed, reliable, and helpful to his colleagues.

Critères de candidature

• Poste avec management: Oui
• Niveau d'étude minimum: Bac + 3 / L3
• Formation / Spécialisation: Bachelor and above in relevant discipline
• Niveau d'expérience minimum: 11 ans et plus