Head of Global Operations – Cloud & Device Systems - YM

PeopleSearch Pte Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A rapidly scaling MedTech company is seeking a Head of Global Operations to lead integrated operations across hardware, software, supply chain, and clinical support functions. This mission-critical role involves managing global operations, ensuring quality and compliance, and driving operational excellence. Ideal candidates will have extensive experience in healthcare operations and cloud infrastructure management.

Qualifications

• Minimum 8 years in healthcare operations.
• Experience in medical device manufacturing and regulatory workflows.
• Deep experience in cloud-based infrastructure operations.

Responsibilities

• Manage cross-border operations across APAC and the US.
• Lead supply-chain planning and inventory control.
• Oversee cloud services and production deployments.

Skills

Leadership

Operational Excellence

Regulatory Knowledge

Cloud Operations

Team Management

Supply Chain Management

Education

Degree in Engineering or Life Sciences

Job description

Head of Global Operations – Cloud & Device Systems - YM

A rapidly scaling MedTech company is hiring a Head of Global Operations to lead its integrated operations across hardware, software, supply-chain, and clinical support functions. This is a mission-critical leadership role driving operational excellence across global deployments.

You will own end-to-end delivery — spanning cloud infrastructure, medical device logistics, customer service systems, and regulatory testing. Ideal for seasoned operators who thrive in fast-paced, regulated environments.

Why Join Us?

• Join an ambitious MedTech innovator solving real-world clinical challenges.

• Lead a global operations team and shape strategy across multiple geographies.

• Work in a culture that values action, compliance, and cross-functional leadership.

What You’ll Lead

• Global Ops Oversight: Manage cross-border operations across APAC and the US, ensuring quality, uptime, and compliance.

• Hardware & Logistics: Lead supply-chain planning, inventory control, EOL tracking, tooling maintenance, and customer repair cycles.

• Software & Infrastructure: Oversee cloud services, SLA monitoring, cybersecurity scanning, and production deployments.

• Customer Support Systems: Own the 1st and 2nd line help-desk structure — ticketing, troubleshooting, and handoffs to technical/product teams.

• Team Leadership: Direct multi-disciplinary ops team and drive execution in tandem with QA/RA and Product.

• Field Execution: Oversee clinical trials support, product demonstrations, UAT validation, and regulatory documentation upkeep.

• Internal Systems: Spearhead development of in-house tools to optimize logistics, field data, and operational flows.

Who We’re Looking For

• Degree in Engineering or Life Sciences

• Minimum 8 years in healthcare operations with proven exposure to medical device manufacturing and regulatory workflows.

• Deep experience running cloud-based infrastructure operations (DevOps, cloud reliability, vulnerability scanning, SLA reporting).

• Demonstrated success managing distributed teams across hardware/software domains.

• Strong knowledge of APAC markets and willingness to interface with teams across time zones (US/APAC/ANZ).

• Open to occasional regional travel or short overseas stints as needed.

Office Location: Central

Interested candidates kindly forward your CV to [e-mail] (Yamamoto Junior Lim, Reg No:R22110232). Feel free to forward this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057