Head of Global Business Services

Kerry Consulting; Singapore; On-site; SGD 180,000 - 220,000; Full time

Job summary

A leading company in Singapore seeks a senior Global Business Services professional to guide an international team and shape its GBS strategy. The role is pivotal in embedding technology and achieving operational excellence while fostering exceptional customer service. Ideal candidates are seasoned leaders with extensive experience in managing shared services across finance, HR, and IT functions.

Qualifications

• Minimum 18 years' relevant experience, with at least 5 in senior leadership.
• Strong process mindset and deep operations experience across multiple pillars.
• Excellent project/program management with a track record of leading transformation.

Responsibilities

• Lead the strategic direction of Global Business Services organization.
• Design GBS strategy and operationalize structure for excellence.
• Embed automation using state-of-the-art technology tools.

Skills

PMO

Shared Services

Global Business Services

Transformation

Business Process Re-engineering

Stakeholder Management

Leadership

Team Management

Education

Degree qualified

Job description

• Cross Functional Business Support
• Strategic & Transformational Opportunity
• Competitive Remuneration

Our client is an industry leader, respected amongst its peers as a pioneer in technology adoption. As the business propels towards maturity and growth, there is now an exciting opportunity for a senior Global Business Services/Shared Services professional to join them in this critical role.

Responsibilities

In this high visibility role, you will lead an international team in setting the strategic direction of the Global Business Services (GBS) organization, which will encompass functions in Finance, HR, IT, Procurement etc. In line and in anticipation of the future direction of the company, you will work alongside external consultants and be the architect to design the overall GBS strategy, operationalize the structure and execution of a best in class and when scale has been achieved, continue the pursuit of operational excellence and continuous improvements. All this with the focus of achieving efficiencies whilst maintaining high standards of customer service. With state-of-the-art technology tools at your disposal, you will also be expected to embed automation (including RPA, AI) where possible depending on the stage of maturity in each of respective sub-work streams.

Requirements

Ideally you should be degree qualified, with a minimum of 18 years' relevant experience, of which at least 5 years should be in a senior leadership capacity of running Global Business/Shared Services. A strong process mindset and deep operations experience - across multiple pillars (i.e. Finance, HR etc.) - is a must. You are excellent in project/program management and have a demonstrated track record of leading impactful transformation initiatives of scale. Strategic in mindset, you are highly disciplined and structured in approach. A self-starter, you infect others with your positive energy and are adept at navigating through ambiguities. You are a respected leader with excellent skills in senior stakeholder engagement.

To Apply

To apply, please submit your resume to Cecelia Koh at [e-mail], quoting the job title and reference number CK34174. Due to the anticipated overwhelming and voluminous responses, we regret that only successfully shortlisted applicants will be contacted. Thank you for your patience and understanding.

Licence No: 16S8060
Registration No: 1106833

Desired Skills and Experience

PMO
Shared Services
Global Business Services
Transformation
Business Process Re-engineering
Stakeholder Management
Leadership
Team Management