Head of Digital Solutions (SAP Solutions)

T-SYSTEMS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 180,000 - 250,000; Full time

Job summary

A leading global company, T-Systems Singapore Pte. Ltd., is seeking an IT leader to drive digital transformation and service delivery. The role involves strategic planning, fostering innovation, and managing key stakeholder relationships. The ideal candidate will possess extensive experience in IT leadership and a strong educational background in relevant fields.

Qualifications

• 10+ years of experience in IT leadership roles required.
• Proven experience in leading digital transformation and IT program management.
• Strong understanding of modern IT frameworks and cloud-based solutions.

Responsibilities

• Lead the vision for IT strategy and digital transformation.
• Ensure high-quality service delivery and implementation of IT strategies.
• Build strong relationships with stakeholders to co-create effective IT solutions.

Skills

Strategic Thinking

Leadership

Stakeholder Management

Problem-Solving

Communication

Education

Bachelor’s degree in Computer Science, Information Technology, Business Administration

Tools

Agile

Scrum

Waterfall

Job description

About T-System:

With around 28,000 employees worldwide and annual revenues of EUR 4.0 billion (2021), T-Systems is one of the leading providers of digital services. The Deutsche Telekom subsidiary is headquartered in Germany and has a presence in Europe as well as in selected core markets and strategic production locations. T-Systems can provide a global production and supply chain to companies operating worldwide.

T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries and the public sector. Focus industries include automotive, manufacturing, logistics and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors.

Primary Responsibilities:

Strategy:

• Demonstrate the value of modern technology to enable the business to meet its objectives.
• Lead the vision for Portfolio Unit Digital Solutions’ transformation, fostering innovation and flexibility in IT management and service delivery.
• Build and maintain strong relationships with key stakeholders to co-create an IT strategy that meets business needs.
• Contribute to the development and execution of a forward-thinking data and information strategy.

Service Delivery Leadership:

• Take responsibility for development, delivery and monitoring of both an IT strategy and support delivery of a data and information strategy.
• Lead delivery teams to meet customer expectations by executing projects on time, within budget, and to high standards.
• Implement risk management strategies for both ongoing operations and project transformations.
• Champion continuous improvement to enhance service quality and operational efficiency.

Transformation:

• Collaborate with potential clients to identify their business needs and align them with innovative digital solutions.
• Evolve IT from a support role into a strategic partner that empowers the business with the necessary tools and information to achieve success.
• Ensure the delivery of high-quality, responsive support functions while driving improvements.

Relationship Management:

• Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Influence and communicate with key stakeholders and customers including and not limited to local senior management and executive management.
• Develop a compelling communication strategy to highlight the value of IT and the impact of digital transformation initiatives.

Programme Management:

• Take overall responsibility for the portfolio of projects which will deliver both the IT strategy, data and information strategy.
• Identify potential risks and implement mitigation strategies to ensure smooth service delivery.
• Determine resource requirements to meet business needs cost effectively and coming up a strategy to meet these requirements, ensuring that project teams are staffed appropriately and efficiently.
• Formulate and agree annual revenue and capital budgets for Digital Solutions and corporate programs, ensuring that the delivery of IT and programs are against the budget.

Requirements:

Educational Background:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience:

• 10+ years of experience in IT leadership roles, including strategic planning, service delivery, and transformation initiatives.
• Proven experience in leading digital transformation, aligning technology with business goals, and delivering complex IT solutions.
• Demonstrated ability to lead large-scale IT programs, including program management and budget oversight.

Technical Skills:

• Strong understanding of modern IT frameworks, cloud-based solutions, digital tools, and emerging technologies.
• Experience developing and executing data and information strategies to drive business value.
• Knowledge of risk management frameworks and ability to implement robust risk mitigation strategies for IT projects.
• Familiarity with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).

Leadership:

• A strategic thinker with the ability to align IT capabilities with business objectives and communicate this vision effectively to stakeholders.
• Proven track record in building, leading, and mentoring high-performance teams while fostering a culture of continuous improvement and innovation.
• Strong leadership in managing IT service delivery with a focus on operational excellence, process optimization, and cost efficiency.

Stakeholder Management:

• Excellent interpersonal skills with a proven ability to build and maintain strong relationships with C-level executives, clients, and cross-functional teams.
• Skilled at influencing and engaging senior leadership and clients to support IT initiatives and digital transformation efforts.
• Experience developing and executing communication strategies to clearly articulate the business value of IT.

Communication & Problem-Solving:

• Strong problem-solving and critical thinking skills, with the ability to manage complex, multi-faceted IT challenges.
• Exceptional communication skills, both written and verbal, with the ability to translate complex technical concepts into business-focused language.
• Ability to navigate ambiguity and make informed decisions in a fast-paced, dynamic environment.