Head of Delivery – APAC

Our client is a global leader in the payment solutions industry, this company powers digital payment ecosystems globally Its proprietary platform supports all types of payment methods and channels, serving financial institutions, processors, and large-scale enterprises with a focus on delivering secure, scalable, and customizable payment systems.

They are looking for a Head of Delivery for its APAC business. This leadership role oversees the full lifecycle of solution delivery across the regionfrom planning and execution to optimization , ensuring client satisfaction, risk mitigation, and commercial success.

Compensation Range: SGD$200,000 + Bonus

Responsibilities:

Delivery & Execution

• Own delivery performance across the region, ensuring projects meet scope, budget, and timelines.
• Optimize team utilization (man-days) to maximize revenue potential.
• Track project progress with internal tools; identify gaps and implement solutions.

Strategy & Governance

• Tailor and implement the global delivery strategy for APAC.
• Lead regional project governance, quality control, and risk mitigation.
• Manage change requests to unlock upsell opportunities.

Client Management

• Build strong relationships with enterprise clients across Asia-Pacific.
• Serve as the escalation point for delivery-related issues.
• Organize and lead steering committees and governance reviews.

Team & Resourcing

• Lead a cross-functional team: PMO, subject matter experts, engineers, analysts, testers.
• Drive resource planning aligned with forecasted project pipelines.
• Manage external vendors and outsourcing partnerships where needed.

Internal Collaboration

• Partner with presales and sales teams to support pitches and solutioning.
• Collaborate with finance and account teams on client engagement and overdue collections.

People Leadership

• Recruit, coach, and mentor regional delivery staff.
• Set and monitor KPIs for team and individual performance.
• Oversee career progression, conflict resolution, and engagement initiatives.

Qualifications:

• 12–15+ years in delivery leadership roles, ideally in the payments or fintech space.
• Tech-savvy payments professional with a deep understanding of payments solutions and expertise in software development environments / life cycles and frameworks
• Hands-on experience managing delivery in both Agile and Waterfall environments.
• Familiar with modern software deployment processes and tools (CI/CD, Jenkins, Docker, etc.).
• Proficient in project and resource planning tools (e.g., Project Online).
• Experience managing cross-border delivery teams and collaborating with HQ functions.
• Strong commercial acumen and client relationship management skills.
• experience with project tracking tools and time sheet monitoring through POL etc.
• experience in managing and guiding diverse teams with different functions and responsibilities and across different geographies