Head of Customer Success

Ethea Solutions; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading technology company in the fintech and regtech space is seeking a Head of Customer Success to enhance and lead their customer success operations across APAC. This strategic role focuses on maximizing client value, mentoring a high-performing team, and driving critical customer success initiatives in a dynamic environment. The ideal candidate will possess extensive experience in customer success, particularly within B2B SaaS, and exhibit exceptional leadership skills.

Benefits

Competitive salary

Equity

Benefits package

Qualifications

• 10+ years of experience in customer success or account management.
• 5+ years in leadership roles managing enterprise clients.
• Strong understanding of regulated industries like Banking or Fintech.

Responsibilities

• Own the global Customer Success strategy for enterprise clients.
• Build and scale a high-performing team across multiple regions.
• Implement data-driven approaches to track customer success KPIs.

Skills

Customer Success

Account Management

Leadership

Interpersonal Skills

B2B SaaS Understanding

Job description

Head of Customer Success, APJ – Fintech / RegTech – Singapore

Join a fast-scaling, mission-driven technology company at the forefront of SaaS risk and compliance solutions.

We’re looking for a Head of Customer Success at one of our top clients, to lead and elevate the customer success function across APAC and beyond. This is a strategic leadership role responsible for maximising the value delivered to a growing portfolio of global enterprise clients, ensuring high retention, satisfaction, and expansion across complex, multi-product implementations.

What You’ll Be Doing:

- Own the global Customer Success strategy and execution for enterprise clients, with a strong focus on financial services.

- Build, mentor, and scale a high-performing team of CSMs and Client Success specialists across multiple geographies.

- Serve as the executive sponsor for key customers, ensuring alignment on business outcomes and strategic roadmaps.

- Partner cross-functionally with Sales, Product, Engineering, and Compliance teams to ensure seamless onboarding, adoption, and long-term customer success.

- Implement data-driven approaches to track KPIs including NRR, NPS, adoption, and churn metrics.

- Drive voice-of-customer programs and help shape product direction based on user feedback and engagement insights.

- Lead initiatives to expand accounts and drive upsell opportunities through a consultative, value-led approach.

What We’re Looking For:

- 10+ years of experience in customer success, account management, or consulting, with at least 5 years in leadership roles.

- Proven experience managing large enterprise clients within regulated industries (Banking, Fintech, Compliance, etc.).

- Strong understanding of B2B SaaS – ideally in data, analytics, RegTech, or AI-based platforms.

- A natural leader with excellent interpersonal skills and the ability to influence at all levels, including C-suite.

- Passionate about customer advocacy and creating high-impact success strategies at scale.

- Based in Singapore or open to relocating.

Why Join:

- Work with cutting-edge AI and machine learning products that are reshaping the way financial crime is detected and prevented.

- Be part of a collaborative, values-led culture that puts purpose at the centre of everything.

- Enjoy the autonomy to build something meaningful at a company scaling globally.

- Competitive salary, equity, and benefits package.

If you're excited to take ownership of a critical function and lead a team that plays a key role in shaping the client experience, we’d love to hear from you.