Head of Customer Success

Straight Up; Singapore; Remote; SGD 70,000 - 120,000; Full time

Job summary

A leading provider of professional development seeks a Head of Customer Success to guide clients through their journey. This remote position emphasizes relationship-building, customer success, and effective communication, requiring 5+ years of relevant experience. The role offers substantial flexibility and a commission-only payment structure, emphasizing alignment of efforts with client impact.

Benefits

Fully remote work environment

Commission-only structure

Extensive onboarding and mentoring

People-first culture

Qualifications

• 5+ years of experience in client success, account management, or relationship-driven roles.
• Confident communicator able to simplify complex ideas into client-focused solutions.
• Experience in remote collaboration and comfort with digital tools.

Responsibilities

• Engage prospective clients through professional, consultative dialogue.
• Support client onboarding and success throughout the full lifecycle of engagement.
• Collaborate regularly with peers and leadership for shared improvement.

Skills

Communication Skills

Customer Success

Relationship Management

Digital Tools

Consultative Selling

Emotional Intelligence

Tools

CRM

Zoom

Job description

Head of Customer Success – Remote | Impact-Oriented Leadership Opportunity

About Us

We are a globally recognized provider of professional development and leadership education, supporting individuals in over 100 countries. Our programs empower professionals across industries—healthcare, law, education, technology, and more—to create purposeful change and elevate both personal and professional outcomes.

Our work is built on meaningful connections, results-driven strategies, and an unwavering commitment to helping people grow. We’re now looking to expand our reach with the addition of a senior-level professional who brings heart, clarity, and leadership to client relationships.

The Opportunity – Head of Customer Success

The Head of Customer Success will play a key leadership role in guiding prospective and new clients through their journey with our programs. In this position, you’ll leverage your experience in account management, customer success, or consultative roles to foster trusted relationships, facilitate insight-driven conversations, and ensure each client experiences measurable value.

This is a performance-based role with a commission-only structure. It’s ideal for those who thrive when rewarding outcomes are directly connected to their strategic approach, relationship-building skills, and leadership capabilities.

Key Responsibilities

• Engage prospective clients through professional, consultative dialogue
• Support client onboarding and success throughout the full lifecycle of engagement
• Apply digital communication tools (e.g., video calls, CRM, messaging platforms) to maintain seamless client interactions
• Deliver program alignment conversations with empathy and expertise
• Collaborate regularly with peers and leadership for shared improvement and knowledge exchange
• Participate in ongoing training sessions designed to enhance leadership, service, and communication
  
  

Who We’re Looking For

• 5+ years of experience in client success, account management, or relationship-driven roles
• A confident communicator with the ability to simplify complex ideas into client-focused solutions
• Professionals who bring consistency, ownership, and emotional intelligence to their work
• Experience in remote collaboration and comfort with digital tools (e.g., CRM, Zoom, calendar software)
• A commitment to growth—not just for clients, but within your own development as a leader
• Fluent in English (written and spoken)
  
  

What You Can Expect

• A fully remote work environment with room to build a schedule that fits your rhythm
• A commission-only structure that aligns recognition with impact and outstanding rewards
• Extensive onboarding, structured mentoring, and collaborative team support
• A people-first culture that values contribution, transparency, and purpose
• An opportunity to turn proven skills into new levels of fulfillment, visibility, and professional achievement
  
  

Please Note

This is a commission-only role, suited to individuals who appreciate roles where success is clearly linked to consistent client impact and performance. Specific structure and expectations will be outlined during the interview process.

Next Steps

If you’re a senior-level professional in customer success or client services, and you’re ready to apply your expertise in a more meaningful, growth-oriented environment—we invite you to explore the Head of Customer Success role with us.

We look forward to connecting with you.

Skills: social media marketing,communication skills,customer,digital tools,client services,training and development,account management,crm,communication,relationship management,client success,zoom,interpersonal skills,consultative selling,consultative sales,digital communication tools,emotional intelligence,problem-solving,customer success,sales,business development,marketing,time management,customer success management,leadership,digital marketing,social media

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Professional Training and Coaching

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