Head of Customer Care

Omprime; Singapore; Remote; SGD 50,000 - 75,000; Full time

Job summary

An international IT product company is looking for a Customer Care Lead based in Singapore. You will lead the Customer Support team, manage customer interactions, and improve communication. Candidates should have 1+ years in a similar role, 3-5 years in the travel industry, and excellent English skills. The position offers opportunities for professional growth, competitive salary, and a remote work option.

Benefits

Opportunities for professional growth

Competitive salary

Official employment with social benefits

Remote work option

Friendly team environment

Qualifications

• Experience in training customer support agents.
• Excellent verbal and written English skills.
• Ability to work independently and in a team in a fast-paced environment.

Responsibilities

• Supervise Customer Care operations.
• Provide training and mentorship to team members.
• Handle complex customer service issues and escalations.

Skills

Excellent communication and leadership skills

Problem-solving skills

Analytical skills

Education

At least 1+ years as Head of Customer Care or similar role

3-5+ years in customer service within the travel industry

Job description

OMPRIME Company Overview

OMPRIME is an international IT product company specializing in travel and transportation. We serve clients worldwide from offices in Moldova, the UK, India, the Philippines, and others. Our team designs and develops search and reservation systems, CRM systems, and other products in the transport and travel sectors. We are known for innovative projects such as WowFare, Ovago, HOP2, and Arangrant. Our core values include team spirit, high quality, and a client-oriented approach.

Position: Customer Care Lead

We are seeking a Customer Care Lead for our growing Indian office, to join on a full-time or consultancy basis. The role involves leading the Customer Support team, improving communication, and managing customer interactions effectively.

Ideal Candidate:

• Excellent communication and leadership skills
• Experience managing high-level customer complaints and resolving disputes
• Ability to implement strategies for customer satisfaction and team performance evaluation

Requirements:

• At least 1+ years as Head of Customer Care or similar role
• 3-5+ years in customer service within the travel industry
• Experience in training customer support agents
• Excellent verbal and written English skills
• Strong analytical, interpersonal, problem-solving, and planning skills
• Ability to work independently and in a team in a fast-paced environment

Job Responsibilities:

• Supervise Customer Care operations
• Provide training and mentorship to team members
• Handle complex customer service issues and escalations
• Manage customer inquiries and ensure resolution
• Maintain records of customer interactions
• Analyze service data and prepare reports
• Organize and coordinate workflow to meet goals
• Improve service quality and manage projects within the department

Benefits:

• Opportunities for professional growth
• Competitive salary
• Official employment with social benefits
• Remote work option
• Friendly team environment

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