Head of Commercial

dnata; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A prominent aviation services provider in Singapore is looking for a Commercial Manager to lead contract negotiations and enhance customer satisfaction. The ideal candidate has a bachelor's degree, proven skills in negotiation, and experience in aviation or logistics. You will develop the local Commercial team while upholding brand values. Excellent communication and influencing skills are essential for this role.

Qualifications

• Proven operational or commercial background in aviation or logistics.
• Strong understanding of business leadership best practices.
• Ability to manage sensitive information discreetly.

Responsibilities

• Negotiate complex contracts focused on quality.
• Enhance dnata's brand presence and reputation.
• Own customer satisfaction metrics, ensuring improvement.

Skills

Negotiation skills

Influencing skills

Analytical abilities

Communication skills

Interpersonal skills

Education

Bachelor’s degree or relevant qualification

Job description

Duties And Responsibilities

• Able to negotiate difficult and complex contracts, centred on delivering a value proposition focused on quality and not on commoditisation
• Foster long-term, sustainable, trust-based relationships with customers, authorities, business partners, and relevant stakeholders, enhancing dnata’s presence and reputation, both locally and globally
• Owner of customer Net Promotor Scores (NPS) / Customer Satisfaction (CSAT), responsible for year-on-year increase in customer satisfaction
• Coach, mentor, and develop the dnata Singapore Commercial team, empowering direct reports, holding them accountable, providing guidance and motivation to maximize performance, particularly in the context of the overall value proposition
• Uphold the highest standards by ensuring policies, governance, and legal guidelines are effectively communicated and adhered to by all stakeholders, protecting our shareholder and brand value
• Be a brand ambassador, representing dnata in a professional and brand-aligned manner, reflecting our values and business strategy in public speaking engagements and representational appearances.
  
  

Requirements

• Bachelor’s degree and/or relevant professional qualification and/or equivalent experience. Relevant qualification in negotiation preferred but not mandatory
• Proven track record of an operational or commercial role in aviation (or equivalent/adjacent sector e.g logistics), managing a multi-customer product.
• Exposure to and/or understanding of IATA standard contracts, preferred but not mandatory
• Strong influencing skills and a proven ability to deal at all levels within a global business, combined with a sound knowledge of effective business leadership best practice.
• Able to handle sensitive information with discretion and to maintain confidentiality at all times
• Out-standing influencing and negotiation skills with strong analytical and problem-solving abilities
• Excellent communication, interpersonal and presentation skills