Head of Clinical Operations & Experience

CHI LONGEVITY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading healthy longevity clinic in Asia is seeking a skilled Head of Clinical Operations & Experience. The role involves managing clinical operations, overseeing compliance, and developing relationships with corporate clients. Candidates should have over 20 years of relevant experience, with strong skills in client acquisition and technical proficiency. Join a fast-growing team dedicated to optimizing health and slowing biological aging. This position is full-time in Singapore with potential travel requirements.

Qualifications

• Minimum 20 years of relevant medical and clinical experience.
• Proven success in client acquisition and relationship management with high-net-worth clients.
• 15+ years experience in building relationships with corporate accounts.

Responsibilities

• Manage front reception and client-facing services.
• Oversee back-office operations for efficiency and cost-effectiveness.
• Ensure high standards of patient care through clinical coordination.

Skills

Client acquisition

Relationship management

Attention to detail

Multitasking

Technical proficiency

Tools

EMRs

CRM systems

Job description

Company Overview: Chi Longevity is an evidence-based, tech-enabled healthy longevity clinic business in Asia. Led by the renowned clinician scientist Professor Andrea Maier, Chi Longevity is pioneering in Healthy Longevity Medicine.

With over 25 years of healthcare management experience and more than 400 peer-reviewed publications, Professor Maier has earned global recognition, with media coverage in Financial Times and Business Insider.

Chi Longevity is a fast-growing company with ambitious goals, offering a unique opportunity to join a team dedicated to optimizing health and slowing biological aging. As a key team member, you will contribute to our mission and be part of this exciting journey.

Location: Singapore, may require travel.

Hours: Full-time.

Role Summary: We are seeking a skilled and motivated Head of Clinical Operations & Experience.

• Manage front reception and client-facing services, supporting the practice team in delivering concierge services.
• Oversee back-office operations, ensuring efficiency and cost-effectiveness.

Key Responsibilities:

1. Medical Operations Management

Clinical Oversight

• Ensure high standards of patient care and clinical service through coordination with the Medical team.
• Oversee medical protocols, SOPs, and regulatory compliance.
• Monitor adherence to healthcare regulations (MOH, HIPAA, etc.) for quality assurance.
• Lead clinical audits and implement corrective actions.
• Manage EMRs, diagnostic tools, and clinic technology platforms.
• Improve patient flow, scheduling, and documentation processes.
• Act as a liaison between clinical, administrative, and commercial teams.
• Vet, negotiate, and onboard new clinical suppliers, ensuring quality and favorable terms.
• Manage existing clinical suppliers, reviewing and negotiating terms regularly.
• Contribute to the quality control of marketing and sales materials from a medical perspective.
• Align clinical operations with business goals and client satisfaction.

2. Sales and Business Development (Individual & Corporate Clients)

Client Acquisition & Relationship Management

• Onboard high-value individual clients and conduct initial exploratory meetings.
• Develop and manage relationships with corporate clients (HR, insurance, partners).
• Customize health services and programs for executives and corporate clients.
• Develop preventive health plans, longevity programs, and health screening packages.
• Utilize CRM systems to track leads, conversions, and renewals.
• Represent the clinic at industry events and media engagements.

Requirements:

• Minimum 20 years of relevant medical and clinical experience.
• Proven success in client acquisition and relationship management with high-net-worth clients.
• 15+ years of experience in building relationships with corporate accounts.
• Exceptional partnership skills and client service demeanor.
• Tech-savviness with EMRs, diagnostic tools, and clinic platforms; proficiency in multiple systems.
• Meticulous attention to detail, discretion, and confidentiality.
• Strong multitasking abilities.