Head of Cash Operations H/F

Indosuez Wealth Management; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Un leader dans les services bancaires externalisés recherche un responsable au sein de son équipe de Cash Operations à Singapour. Le candidat sera en charge du traitement efficace des transactions clients, de la gestion d'équipe et de l'amélioration continue des processus. Avec une expérience significative en gestion et une solide connaissance des produits financiers, cette opportunité s'adresse à un professionnel motivé à contribuer à la satisfaction client et à la croissance de l'entreprise.

Qualifications

• Expérience de 6-10 ans dans le traitement de Cash et FXMM, avec au moins 5 ans en gestion d'équipe.

Responsibilities

• Traitement et contrôle des processus au sein de la fonction Cash.
• Assurer l'efficacité des services fournis aux clients d'Azqore.
• Gérer les opérations de cash en Asie dans le cadre de l'équipe de gestion des opérations.

Skills

Communication

Gestion des parties prenantes

Connaissance des produits financiers

Adaptabilité

Mentalité de changement

Education

Bachelor’s degree ou qualification professionnelle en Banque/Finance

Job description

Azqore is a leader in outsourced banking services. One of the entities under Credit Agricole Indosuez Wealth Management, Azqore provides integrated solutions and quality services to our clients.

Asia Operations provide operational capabilities to Azqore’s client banks, allowing them to focus on executing their strategy, reduce operational costs, and improve operational risk. Commitment to quality and continuous process improvement is at the heart of all Asia Operations activities.

It is thus one of the keys to facilitate and drive Azqore to reach its ambitious growth targets, by putting clients at the center of its activity, being attentive to their needs, bringing them value, and increasing their satisfaction.

Within Asia Operations, the Cash team is responsible for processing cash remittances, FX/MM, and FX/MM derivatives. Additionally, the team manages FXMM confirmations reconciliation and cash management of secondary nostro accounts.

The incumbent will be part of this exciting function and is responsible for:

1. Processing and controlling processes within the Cash function;
2. Ensuring that services delivered to Azqore clients are efficient and productive;
3. Working closely with colleagues to provide clients with technical expertise and solutions in a timely and accurate manner;
4. Facilitating business growth through high-quality processing of client banking transactions and risk management;
5. Managing Asia Cash Operations as part of the Asia Operations management team;
6. Ensuring operational efficiency, excellence, and low operational risk;
7. Aligning team members with operational and company goals and vision;
8. Acting as the point of escalation for Asian clients on all queries, concerns, and issues related to Asia Cash Operations;
9. Leading Azqore Operations projects and initiatives when necessary;
10. Driving cross-border collaboration and enhancing communication between Swiss and Singapore teams;
11. Improving client service standards and client satisfaction;
12. Proposing and identifying value-added solutions to impact profitability.

We act daily in the interests of our customers and society, embracing diversity and inclusion.

We are committed to combating cognitive bias and training our managers accordingly.

As an IT company with a structural lack of female representation, we value developing gender diversity. All our positions are open to people with disabilities. We seek to identify your unique talent, not a standard profile.

Qualifications: Bachelor’s degree or professional qualification in Banking/Finance.

Experience: 6-10 years of relevant experience in Cash and FXMM processing, with at least 5 years in people management.

Core Competencies:

• Knowledge of financial products (Remittances, FX/MM, FX/MM Derivatives such as exotic options, IRS, CCS, OIS, REPO) and related market infrastructure, regulations, and operational risks. Familiar with SWIFT message types.
• Strong communication skills, adaptable to different hierarchical levels, capable of delivering high-quality service to clients.
• Proven client and stakeholder management skills.
• Ability to demonstrate a change mindset and challenge the status quo.

Location: 29th Floor, Two Pacific Place, 88 Queensway, Admiralty, Hong Kong