Head of Business Development (Service Industry)

UEMS Solutions Pte Ltd; Singapore; On-site; SGD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Business Development to lead growth initiatives in the integrated facility management sector. This role involves strategic planning, client relationship management, and driving revenue growth through innovative solutions tailored to client needs. You will collaborate across departments, mentor a high-performance team, and represent the company at industry events. If you have a passion for business development and a proven track record in sales, this is your opportunity to make a significant impact in a thriving organization.

Qualifications

• 10+ years in business development or sales with supervisory experience.
• Strong relationship management and strategic planning skills.

Responsibilities

• Develop and implement business development strategies aligned with company goals.
• Build and maintain relationships with key stakeholders and clients.

Skills

Relationship management

Leadership skills

Strategic planning

Negotiation skills

Presentation skills

Lead generation

Education

Bachelor’s degree in business administration

10 years in business development

Tools

Tender platforms (GeBiz, Tender Bot, Ariba, Sesami)

Job description

As the Head of Business Development in an integrated facility management company, your role would encompass a wide range of responsibilities aimed at driving growth and expanding the company's market presence. This role requires a blend of strategic thinking, leadership, and hands-on business development expertise, with a strong understanding of the healthcare and facility management sectors.

Key job responsibilities:

Strategic Planning and Market Analysis

• Develop and implement business development strategies aligned with the company's goals.
• Conduct market research to identify new business opportunities, emerging trends, and competitive landscape.
• Analyse the healthcare market to understand client needs and tailor services to meet those demands.
• Identify opportunities for service innovation and expansion in line with market trends and client feedback.

Client Relationship Management

• Build and maintain strong relationships with key stakeholders
• Act as the primary point of contact for major clients, ensuring high levels of client satisfaction.
• Develop customised solutions for clients to address their specific facility management needs.
• Represent the company at industry events, conferences, and meetings to build networks and promote the company’s services.
• Engage with industry associations and professional bodies to stay informed of industry developments and opportunities.

Sales and Revenue Growth

• Results driven and lead the business development team in identifying and pursuing new business opportunities, including cross-selling and up-selling services.
• Proven track records securing new accounts and manage key accounts
• Develop and execute strategies to achieve revenue targets and expand the company's client base.
• Negotiate contracts and close deals with clients, ensuring profitability and long-term partnerships.

Proposal and Contract Management

• Attend site surveys, oversee the preparation of proposals and costings, bids, and tender documents in response to client requests and market opportunities.
• Experience in clients’ RFP/RFQ/NDA/SLA processes and assessing tender platforms GeBiz, Tender Bot, Ariba, Sesami and etc.
• Ensure that all contracts are managed effectively, with attention to compliance, risk management, and financial performance.
• Collaborate with legal and finance teams to finalise contracts and ensure all terms are met.

Collaboration and Cross-functional Leadership

• Work closely with other departments (e.g., Operations and Finance) to ensure seamless delivery of services to clients.
• Provide leadership and mentorship to the business development team, fostering a high-performance culture.

Reporting and Performance Monitoring

• Monitor key performance indicators (KPIs) to assess the effectiveness of business development strategies.
• Prepare regular reports for senior management on business development activities, market conditions, and financial performance.
• Adjust strategies as necessary to respond to market changes or underperformance.

Business Development Director Qualifications/Skills:

• Relationship management
• Leadership, management, and mentoring skills
• Strategic planning skills and negotiation skills
• Excellent presentation and communication skills
• Lead generation and management experience
• Fast learner with enthusiasm and sincerity

Education, Experience, & Licensing Requirements:

• Bachelor’s degree in business administration, marketing
• 10 years and above in business development, sales or marketing experience with supervisory management experience and extensive connections and networks
• Willing to dedicate evenings or weekends for networking activities.