Head, DTL, SME Digital Products and Propositions, WRB Tech

Head, DTL, SME Digital Products and Propositions, WRB Tech

Job Summary

The Technical Domain Lead for SME Banking Digital Transformation will play a critical role in driving the successful implementation of the digital strategy for the SME domain. This role requires a strategic thinker with strong technical expertise to lead the design, development, and delivery of scalable digital solutions that align with the business objectives. The ideal candidate will bridge the gap between business requirements and technical execution, ensuring seamless integration of innovative technologies and maintaining high standards of delivery.

Key Responsibilities:

1. Technical Leadership:
   • Define the technical roadmap and architecture for SME banking digital initiatives.
   • Oversee the development and deployment of digital platforms, APIs, and integrations with partner ecosystems.
   • Ensure alignment with the organization’s overall IT strategy, security, and compliance requirements.
2. Collaboration with Business Stakeholders:
   • Work closely with SME business leaders to understand strategic goals, core value propositions, and client needs.
   • Translate business requirements into actionable technical solutions that enhance digital business lending, treasury services, and trade financing.
3. Product Development & Delivery:
   • Lead the design and development of scalable, customer-centric digital products for SME clients.
   • Partner with internal and external teams (e.g., fintech partners) to deliver seamless customer experiences in areas such as:
   • Digital onboarding and credit decisioning.
   • API development for eCommerce and other integrations.
   • Supply chain financing and trade facilitation tools.
   • Build and lead a high-performing technical team responsible for delivering end-to-end solutions.
   • Manage external vendors and technology partners to ensure timely and cost-effective delivery.
   • Implement data-driven approaches to improve risk management, customer engagement, and decision-making.
   • Integrate AI/ML technologies to enhance automation, efficiency, and scalability in SME banking.
   • Stay updated with emerging technologies, industry trends, and best practices to maintain a competitive edge.
   • Identify areas for improvement and recommend solutions for optimizing technical and operational processes.
4. People & Talent:
   • Promote a culture of innovation collaboration and accountability.
   • Mentor, train and develop high performing teams who feel empowered to develop high quality products for the end client.
   • Effectively collaborate with support functions, business partners, and COEs to provide effective client outcomes.
   • Coach to help others grow – leading the human / teams.
   • Provide technology thought leadership, inspire and retain engineering talents by developing and nurturing an extensive internal and external network of technologists.
   • Create a pipeline of technical talent, identifying high potential individuals and helping to create mechanisms to recognize and develop the talent pipeline by working with Coaches and Chapter Leads.
   • Chair and lead communities of practice.
   • Perform a vital communication role within the organization/domain on technology matters.
   • Effectively and collaboratively identify, escalate, mitigate, resolve any risk, conduct and compliance matters.
   • Create a positive impact in the organization and across the industry by sharing knowledge and expertise with others.
   • Work with Coaches and CPO to build an empowered, high performing team in a psychologically safe environment.
   • Ensures adherence with the highest standards of ethics and compliance with relevant policies, process, and regulations.
   • Act as the risk control owner under the Group’s risk management framework.
5. Regulatory & Governance:
   • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
   • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
   • Represent the domain in relevant governance & risk committees – e.g. NFRC.
   • Delivery of conduct plan across region and relevant technology forums.
   • Ensure that the GRAM risk rating for the domain is maintained.
   • Represent the Hive and contribute to the governance forums like RF, QPR etc.
6. Regulatory & Business Conduct:
   • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
   • Lead the Digital Experience team to achieve the outcomes set out in the Bank’s Conduct Principles.
   • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate:

• 15+ years of experience in Technology Leadership Roles.
• Strong leadership (servant leadership) experience – willingness to lead from the front.
• Effective communication and stakeholder management skills.
• Experience in start-ups / agile mindset is a good to have / experience operating highly-available systems in technology companies / Financial institutions.
• Knowledgeable on modern object-oriented programming practices including entity frameworks, dynamic reflection, reusable interfaces, non-blocking reactive design.
• Bachelor's degree in Technology, Computer Science, or a related field (or equivalent experience).

Role Specific Technical Competencies:

• Technical depth and breadth of expertise in their field.
• Technology Management.
• Accelerator of technology best practices.
• Technology delivery.
• Business acumen.
• Architecture and infrastructure.

About Standard Chartered:

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

What we offer:

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill.
• Being part of an inclusive and values-driven organization.