Head, Client Services & Implementation, Transaction Banking

Maybank; Singapore; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a seasoned professional to lead the implementation of Cash Management and Trade Finance solutions. This role involves overseeing onboarding processes, ensuring high-quality service delivery, and maintaining strong client relationships. The ideal candidate will possess extensive management experience and a deep understanding of industry trends and regulatory requirements. Join a forward-thinking company that values innovation and excellence in service, where your expertise can drive significant growth and success in client solutions.

Qualifications

• 10+ years of management experience in Cash Management and Trade Finance.
• Strong project management and analytical skills for complex projects.

Responsibilities

• Oversee implementation of Cash Management and Trade Finance solutions.
• Ensure high-quality services and maintain strong customer relationships.

Skills

Cash Management

Trade Finance

Project Management

Stakeholder Management

Analytical Skills

Communication Skills

Education

Relevant Degree

Job description

• Oversee the end-to-end implementation of Cash Management and Trade Finance solutions, ensuring the validation of onboarding documents, host-to-host connectivity/interfaces, and other related non-electronic processes for both new and existing clients;
• Develop and enforce guidelines and controls to ensure the reliability and quality of all implementations. This includes post-implementation and ongoing client services to meet both the bank's and clients’ business objectives;
• Ensure the delivery of high-quality, consistent, and valuable services and solutions to clients in a timely and efficient manner, maintaining strong customer relationships throughout the implementation process;
• Continuously monitor business performance, transaction patterns, and the timely delivery of solutions, ensuring the achievement of both short-term and long-term business goals;
• Provide accurate and consistent reporting to track business performance, facilitating revenue realization and growth within the department;
• Lead and provide support to team members, ensuring high-quality evaluation, assessment, and implementation processes that align with company goals and client needs.

Requirements

• A relevant degree with at least 10 years of management experience in implementing Cash Management and Trade Finance solutions for corporate clients;
• In-depth knowledge of Cash Management and Trade Finance products and services, with a solid understanding of industry trends, regulatory requirements, and best practices;
• Proven experience in managing corporate banking solutions and overseeing the onboarding process for corporate clients, ensuring smooth and effective implementation;
• Strong project management skills, with an ability to manage multiple, complex projects simultaneously;
• A highly analytical mindset, with the ability to identify and solve problems creatively and effectively; offering innovative solutions for both the bank and clients;
• A demonstrated agile mindset, with a proven track record in solutioning and adapting to changing client needs and market conditions;
• Excellent communication skills (both verbal and written), with a strong ability to manage relationships and communicate effectively with both internal and external stakeholders.
• Proven experience in stakeholder management, ensuring alignment and collaboration across departments and client teams.

Note: Only shortlisted candidates will be contacted.