Head Chef @ Ibis Mumbai CST Road - Kalina

Accor; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

Accor is seeking a dedicated manager for their culinary operations in Singapore. This role emphasizes exceptional guest service, financial management, and operational excellence. With a requirement of 5 years of relevant experience, successful candidates will have a passion for hospitality and innovation within a supportive environment to ensure guests receive extraordinary experiences.

Benefits

Exclusive sector-specific benefits

Supportive work environment for personal growth

Qualifications

• 5 years of experience in a similar role.
• Pre-opening experience is an advantage.

Responsibilities

• Ensure culinary activities align with Corporate Strategy.
• Handle guest complaints courteously and efficiently.
• Collaborate with the Director of Food and Beverage.
• Maximize employee productivity through multi-skilling.

Skills

Customer Service

Financial Management

Team Leadership

Operations Management

Communication

Education

BHM graduate or equivalent qualification

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group encompasses more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its unique personality, allowing you to find your true self, while sharing a common ambition: to innovate and challenge the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be your authentic self. We offer a supportive space to grow, fulfill your potential, explore other professions, and pursue career opportunities globally, whether within your hotel, in other hospitality environments, or across different countries.

Enjoy exclusive sector-specific benefits and recognition for your dedication. Everything you do with us will have a meaningful impact, creating lasting, memorable experiences for customers, colleagues, and the planet.

Job Description

Administration

• Ensure culinary activities align with Corporate Strategy and that Hotel Actions are implemented appropriately.
• Conduct regular communication meetings and ensure departmental briefings are effective.

Guest Service

• Ensure all guest-contact culinary employees deliver the brand promise and provide exceptional service.
• Observe employee-guest and employee-internal customer interactions, coaching employees as needed.
• Handle guest and internal customer complaints courteously and efficiently, ensuring satisfactory resolution.
• Maintain positive interactions with guests and colleagues.

Financial

• Maximize employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet financial and guest expectations.
• Work with the Director of Guest Services to ensure profit centers operate profitably while delivering the brand promise.
• Collaborate with the Director of Food and Beverage to keep cost centers efficient and aligned with brand standards.
• Assist in preparing the Annual Business Plan and analyze business performance for accurate forecasting.
• Manage costs proactively based on KPIs, adhering to financial policies and regulations.
• Support inventory management and maintenance of hotel assets.

Marketing

• Assist in developing and updating the Annual Marketing Plan.
• Identify marketing and PR opportunities to increase awareness and business.

Operational

• Ensure compliance with all brand standards and monitor operations, especially during peak periods.
• Encourage creativity and innovation among Heartists, recognizing their contributions.

Qualifications

• 5 years of experience in a similar role.
• BHM graduate or equivalent qualification.
• Pre-opening experience is an advantage.