Head Barista

BURNT ENDS RESTAURANT PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Barista to elevate the coffee experience. In this engaging role, you'll manage team operations, ensure exceptional customer service, and drive sales through innovative strategies. With a focus on continuous improvement, you'll analyze customer preferences and create delightful beverage recipes. This position offers the chance to work in a vibrant environment where your contributions directly impact customer satisfaction and team success. If you're passionate about coffee and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• At least 1 year of experience in specialty coffee and the coffee industry.
• Excellent knowledge of FOH systems, ordering, and inventory.

Responsibilities

• Review staff roster to ensure adequate manpower for the team.
• Monitor opening, operating, and closing of shifts for the coffee/tea section.
• Develop strategies to achieve coffee/tea sales targets.

Skills

Customer Service

Communication Skills

Inventory Management

Health and Safety Standards

Detail Orientation

Education

No minimum certification required

Tools

Point of Sales (POS) Systems

Job description

Job Description

• Review staff roster to ensure adequate manpower for the team
• Monitor opening, operating, and closing of shifts for the coffee/ tea section
• Plan operational budgets for the team
• Develop strategies to achieve coffee/ tea sales targets according to customers' profiles
• Analyse inventory levels to propose purchases for the team
• Coordinate crisis response and recovery activities in accordance with business continuity policies
• Translate team members’ skill requirements into learning and development plans
• Analyse current customers' profiles and beverage preferences to provide targeted recommendations
• Deploy customer service standards to drive organisation's customer experience goal
• Recommend initiatives to minimise customer service performance gaps
• Implement customer loyalty strategies
• Monitor team's compliance with the organisation's personal, food and beverage hygiene standards
• Monitor team's adherence to the organisation's food waste management Standard Operating Procedures (SOPs)
• Monitor team's adherence with the organisation's Workplace Safety and Health (WSH) policies and procedures
• Review existing work processes and procedures in accordance with process improvement reviews
• Propose to management on the initiatives for continuous improvement within the team
• Plan continuous improvement activities within the team
• Analyse workplace performance and processes to identify opportunities for innovation, improved work practices and utilisation of emerging technology
• Create new coffee/ tea beverage recipes based on customers' profiles and beverage preferences
• Monitor the preparation of coffee-based beverages and teas
• Monitor the operations of Point of Sales (POS) Systems when managing beverage order

Requirements

• At least 1 year of experience in specialty coffee and the coffee industry
• No minimum cert required
• Be a model barista, with excellent communication skills and customer service
• Excellent knowledge of FOH systems, ordering and inventory
• Understand health and safety, and basic food hygiene practices
• Focused perspective on what a high-functioning coffee bar looks like and how to execute
• Detail oriented, punctual and well disciplined
• Able to work evenings, weekends, and holidays